1. Introduction:
Organization or workplace is the combination of a large whole of entities that are bond together for some specific reasons. Employers, customers, stakeholders, shareholders and the owners all are linked together to achieve their specific goals. The success of the organization depends on several factors and one such factor is the effective communication within the workplace. Without effective communication workplace becomes a highly stressful place which de-motivates the employees, thus ultimately effect the overall growth of the organization. Actually, strong communication within peers helps in building a solid relationship among colleagues and the top management which prevent pointless misunderstandings. Effective communication includes several skills such as non-verbal communication, stress management, the ability to understand and recognize emotions of the listener and the speaker. However, listening is considered as one of the most important attribute of effective communication in the organization because it conveys the words and feelings of the communicator simultaneously. Moreover, it also creates a sense of respect and honor in the communicator that he is being listened and given worth too.
2. Why effective listening is necessary in workplace?
In today’s competitive era, organizations need to receive, manage, send and process a large amount of data on everyday basis. The effective communication techniques like listening, managing stress, non-verbal communication and emotional awareness are needed for better understanding of the messages because it is not just exchanging information; in fact it is the understanding of the meaning and emotions behind the message/information. Effective communication in workplace helps in improving relationships at every level of the organization, it improves problem solving, decision making and teamwork. It also helps in communicating even
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