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The Process of Healthcare Management

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The Process of Healthcare Management
1. Management is:
a. Process
b. Discipline
c. Human Activity
d. Career
e. All of the above
f. None of the above
2. Management consists of a set of activities:
Management activities consist of: Planning, Organizing, Leading, and Controlling
3. What is the difference between leadership and management?
The primary difference between leadership and Management is the focus. Leadership’s focus is much more external and looking towards the future where Management’s focus is internal looking at day to day operations.
4. Provide some examples of Stakeholders:
External Internal
Media / Vendors Admin / Professionals
Government / Laws Mgt Focus Internal / Operations
5. Leaders are reported to possess different set of competencies than managers. What are these competencies?
(1) More forward thinking (2) Set direction for the organization (3) Motivate employees & Stakeholders
(4) Keep entity on course (5) Effective spokesperson (6) Determine strategies for future (7) Transform Organization
6. What is followership?
Complementary to leadership because for every leader you need a follower (the person you will be leading)
7. Leadership styles demonstrate behavior type. Which is not a leadership style?

a. Coercive
b. Participative
c. Do nothing
d. Coaching

8. What is Servant Leadership?
Servant leadership is the Method of leadership that has managers / leaders serve those who follow by empowering them to make decisions and providing them with all the resources necessary to meet the expectations that have been set. According to Robert Greenleaf a servant leader has a desire to “serve first” and the motivation to lead steams from a desire to serve in a greater capacity.
9. What is governance?
Collectively assuming strategic oversight
Top accountable body and each member has a fiduciary responsibility. Governance in an organization helps ensure ethical behavior among top managers and employees.
10. Which of the following is

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