The Role of Conflict in the Health Care Environment
TUI UNIVERSITY
Module 4 Case Assignment
BHS328
Core Professor: Dr.
7 March 2011
This paper will assess the role of conflict in the health care environment.
As with any work place, the health care environment is no different. It has its ups and downs as well as it’s good times and bad times. Whenever you have people working together especially in a high stress environment like a hospital you are going to have conflict, now how you handle that stress/ conflict is the big question. According to Pawar, M. (2007, May) behaviors such as blame, accusation and finger-pointing rise up you need to deal with them in the following manner. It requires the development of three core competencies: These competencies are: 1. Develop a process focus. 2. Ensure alignment of purpose. 3. Foster effective communication. In developing a process focus we all have internal "maps," or filters, through which we interpret what we observe in the world. Based on past experiences, values, philosophies and cultures, these maps lead to assumptions and inferences that may or may not be accurate but drive our reactions, behaviors, thinking and decision making. Pawar, M. (2007, May)
Just like Pawar, M. states in his paper we should not ask, “who did it”? When something goes wrong, we should ask, "What part of the process allowed this to happen?" We should also ask our selves"How can I learn from this?" not "How can I protect myself and save face?" Next we ensure alignment of purpose. With this I believe it falls into the category of miscommunication. Communication is one of if not the most important part of successes when dealing with a small to large amount of people, if you have 10 over even 100 people working on a single project and they are not in constant communication with each other than will most likely be doing double the work. You must out line the groups purpose. You must see how the group 's interests tie into their
Module 4 Case Assignment
BHS328
Core Professor: Dr.
7 March 2011
This paper will assess the role of conflict in the health care environment.
As with any work place, the health care environment is no different. It has its ups and downs as well as it’s good times and bad times. Whenever you have people working together especially in a high stress environment like a hospital you are going to have conflict, now how you handle that stress/ conflict is the big question. According to Pawar, M. (2007, May) behaviors such as blame, accusation and finger-pointing rise up you need to deal with them in the following manner. It requires the development of three core competencies: These competencies are: 1. Develop a process focus. 2. Ensure alignment of purpose. 3. Foster effective communication. In developing a process focus we all have internal "maps," or filters, through which we interpret what we observe in the world. Based on past experiences, values, philosophies and cultures, these maps lead to assumptions and inferences that may or may not be accurate but drive our reactions, behaviors, thinking and decision making. Pawar, M. (2007, May)
Just like Pawar, M. states in his paper we should not ask, “who did it”? When something goes wrong, we should ask, "What part of the process allowed this to happen?" We should also ask our selves"How can I learn from this?" not "How can I protect myself and save face?" Next we ensure alignment of purpose. With this I believe it falls into the category of miscommunication. Communication is one of if not the most important part of successes when dealing with a small to large amount of people, if you have 10 over even 100 people working on a single project and they are not in constant communication with each other than will most likely be doing double the work. You must out line the groups purpose. You must see how the group 's interests tie into their
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