Mia A. Rapier
BUS 600: Management Communication with Technology Tools
Instructor Cheryl Moore
July 27, 2014
It’s been understood that “communication in business involves a complex set of unwritten rules governing speech, written correspondence and body language that varies in different parts of the world” (Ingram, 2014). Communication is the essential component of business, “from the entry-level manager to the seasoned venture capitalist, can benefit from paying attention to communication etiquette in business” (Ingram, 2014). Both verbal and nonverbal communication in the business world allows for a more fluid transmission of information and policy. It is the intent of this paper to provide a comprehensive research review of the significant principles of management communications used to successfully achieve organizational objectives. Utilizing both personal corporate experience and research on communication and communication in the workplace, this paper will explore, describe, and explain the various components of business communication. A great, yet simplistic quote on communication from Dr. John Lund states, “Don`t communicate to be understood; rather, communicate so as not to be misunderstood” (Anderson, 2013). Communication is the cornerstone to all human interaction; it allows messages, thoughts, and ideas to be transmitted and received from one person to another. In the realm of business, communication holds the same power and influence as it does in less formal social settings. It allows for deals to be brokered, colleagues to effectively dialogue, and for superiors, peers, and subordinates to interact in such a way that their respective voices are heard. Success, or lack thereof, in business communication is determined by three things: 55% is based on their facial expressions and their body language, 37% is based on the tone of their voice, and 8% is based on the