theoritical background
According to the A Conceptual Framework for the Holistic Measurement and Cumulative Evaluation of Library Services of Scott Nicholson, this conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a measurement matrix is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and then different participants in the library system view those criteria for decision-making. By implementing this framework for holistic measurement and cumulative evaluation, library evaluators can gain a more holistic knowledge of the library system and library administrators can be better informed for their decision-making processes.
A Conceptual Framework for Customer Knowledge Management in Academic
Libraries
The present study extends the three stage CKM cycle model by Dalkir (2005, p.43) by introducing additional activities and relevant knowledge transformations that needed to be explicitly address when applied to the today’s user-centric academic libraries. The proposed
CKM framework demonstrates various customer knowledge activities and their relationships to one another and can be used as an analytical tool for design and implementation of CKM systems in academic libraries that are characterized by their strong customer-centric and knowledge-based orientations.
The main criteria for selection of Dalkir’s CKM cycle model for the present study is (i) its emphasis and explicit recognition of cyclic nature of knowledge activities. A cyclic model of customer knowledge activities is representative of many of today’s academic libraries that are adopting customer-centric approaches to their management in increasing numbers, as opposed to the traditional static models of knowledge management; and (ii) the Dalkir’s
A Conceptual Framework for Customer Knowledge Management in Academic
Libraries
The present study extends the three stage CKM cycle model by Dalkir (2005, p.43) by introducing additional activities and relevant knowledge transformations that needed to be explicitly address when applied to the today’s user-centric academic libraries. The proposed
CKM framework demonstrates various customer knowledge activities and their relationships to one another and can be used as an analytical tool for design and implementation of CKM systems in academic libraries that are characterized by their strong customer-centric and knowledge-based orientations.
The main criteria for selection of Dalkir’s CKM cycle model for the present study is (i) its emphasis and explicit recognition of cyclic nature of knowledge activities. A cyclic model of customer knowledge activities is representative of many of today’s academic libraries that are adopting customer-centric approaches to their management in increasing numbers, as opposed to the traditional static models of knowledge management; and (ii) the Dalkir’s