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Thesis Chapter 1
Chapter 1
1.1 Introduction
Billing and Collection system are very complex systems that generate water usage reports of the customers. A billing & collection system are combination of software and hardware that receives service usage information and group these information for the specific account of the customers. It also create reports of service usage and record payments consumed by the customer.
Psion is a meter reading device use by Balibago Waterworks System Inc. They have been using this kind of device for more than seven years to record the monthly water consumption of their customers, some of these devices have been worn out if not completely defective. Even though they are planning to replace them with new ones, the Psion is already not available in the Philippines. Because of that, the proponents want to propose a meter reading device using android smartphones that is real-time and because of its availability and efficiency. The information will be directly recorded in the cloud database of the system.

1.1.1 Background of the Locale
Balibago Waterworks System, Inc. (BWSI) is a privately owned company established in May 20, 1958 by the Santos family of Porac, led by Mr. Eladio Santos or “Apung Adiong” to the old-timers of Balibago Waterworks System Inc. Its primary purpose is to acquire, establish, develop, manage and operate an effective waterworks utility system within its franchise area of 900 hectares composed of Barangay Balibago in Angeles City and Barangay Dau in the town of Mabalacat.
The corporation started operations in 1958 at its present site in Balibago, Angeles City. On June 22, 1963, the Congress of the Philippines granted Balibago Waterworks System Inc. is a Congressional Franchise for 50 years as embodied in Republic Act. No. 3647 to operate exclusively within designated areas a waterworks system. It was also granted a Certificate of Public Convenience (CPC) in the same year.
For 40 years, the Santos family managed and

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