The situation also makes the server think twice about how he or she will attend the customer. Because customers control the tip amount, the server is likely to provide outstanding customer service in an effort to make the tip bigger. On the other hand, if the server treated the customer with disrespect or poor service, then the customer will give a low tip or none at all. Tips are a customer’s way of showing their attendants that they provided acceptable service. Types of acceptable service include giving a smile to the customer, offering a mint, or being constantly attentive. The kind of service that the customer wants to receive solely depends on the server, but the server is more eager to provide great customer service in order to encourage the customer to give some tip amount. Thus, this power benefits the customer; at the same time, it gives restaurants an
The situation also makes the server think twice about how he or she will attend the customer. Because customers control the tip amount, the server is likely to provide outstanding customer service in an effort to make the tip bigger. On the other hand, if the server treated the customer with disrespect or poor service, then the customer will give a low tip or none at all. Tips are a customer’s way of showing their attendants that they provided acceptable service. Types of acceptable service include giving a smile to the customer, offering a mint, or being constantly attentive. The kind of service that the customer wants to receive solely depends on the server, but the server is more eager to provide great customer service in order to encourage the customer to give some tip amount. Thus, this power benefits the customer; at the same time, it gives restaurants an