Title X
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Organizational Change and Development
Jeaw-Mei Chen∗／Mein-Woei Suen∗∗／Mei- Jong Lin∗∗∗／Fu-An Shieh∗∗∗∗
Abstract
Organizational change is an important issue in organizations. It is actually a process in which an organization optimizes performance as it works toward its ideal state. Organizational change occurs as a reaction to an ever-changing environment, a response to a current crisis situation, or is triggered by a leader.
Successful organizational change is not merely a process of adjustment, but also requires sufficient managing capabilities. However, there are many topics to be considered to achieve successful change. Hence, this paper discusses the causes of organizational change, its elements, approaches, process, resistance, management, and finally the possible factors leading to its breakdown.
Keywords: organizational change, organizational development, causes of organizational change, processes of organizational change, resistance & management of organizational change
∗ Member of Examination Yuan, R.O.C ＆ Professor, Department of Psychology, National Chengchi University,
R.O.C.
∗∗ Assistant Professor, Department of Psychology, Chung Shan Medical University, R. O. C. & Research Consultant,
Department of Medical Education, Chung Shan Medical University Hospital, R. O. C.
∗∗∗ Associate Professor, Department of Applied English, JinWen University of Science & Technology, R. O. C.
∗∗∗∗ Graduate Student, University of La Verne, U.S.A.
T&D 飛訊第113 期發行日期：100 年02 月16 日
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Based on a five year survey conducted by the world-renowned McKinsey consulting firm (Isern, & Pung, 2007), out of the 1536 companies that underwent organizational change, only 38% of the company managers claimed that the process succeeded in increasing work performance. Regarding long term health goals (such as increasing ability, better customer relations, supplier relations, positive work culture), only 30%
第 1 頁，共 13 頁
1
Organizational Change and Development
Jeaw-Mei Chen∗／Mein-Woei Suen∗∗／Mei- Jong Lin∗∗∗／Fu-An Shieh∗∗∗∗
Abstract
Organizational change is an important issue in organizations. It is actually a process in which an organization optimizes performance as it works toward its ideal state. Organizational change occurs as a reaction to an ever-changing environment, a response to a current crisis situation, or is triggered by a leader.
Successful organizational change is not merely a process of adjustment, but also requires sufficient managing capabilities. However, there are many topics to be considered to achieve successful change. Hence, this paper discusses the causes of organizational change, its elements, approaches, process, resistance, management, and finally the possible factors leading to its breakdown.
Keywords: organizational change, organizational development, causes of organizational change, processes of organizational change, resistance & management of organizational change
∗ Member of Examination Yuan, R.O.C ＆ Professor, Department of Psychology, National Chengchi University,
R.O.C.
∗∗ Assistant Professor, Department of Psychology, Chung Shan Medical University, R. O. C. & Research Consultant,
Department of Medical Education, Chung Shan Medical University Hospital, R. O. C.
∗∗∗ Associate Professor, Department of Applied English, JinWen University of Science & Technology, R. O. C.
∗∗∗∗ Graduate Student, University of La Verne, U.S.A.
T&D 飛訊第113 期發行日期：100 年02 月16 日
第 2 頁，共 13 頁
2
Based on a five year survey conducted by the world-renowned McKinsey consulting firm (Isern, & Pung, 2007), out of the 1536 companies that underwent organizational change, only 38% of the company managers claimed that the process succeeded in increasing work performance. Regarding long term health goals (such as increasing ability, better customer relations, supplier relations, positive work culture), only 30%
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