Toyota: Operations Management Paper
Quality Control Management
Kristi Goddard
Capella University
MBA6022 – Strategic Operations Management
Sunday, March 17, 2012
1205 Sumac Circle
Zebulon, NC 27597
Telephone: (919) 880-9037
Email: kgoddard1@capellauniversity.edu
Instructor: Dr. Gary Reinke
Abstract
The overlying mission of The Toyota Motor Corporation is to "develop and provide innovative, safe and outstanding high quality products and services that meet a wide variety of customers ' demands to enrich the lives of people around the world" (TMC, 2006). In order to ensure that each and every segment of TMC excels in this mission, a number of principles and philosophies have been outlined in order to meet the corporation objectives in the most beneficial manner, demonstrating enhanced efficacy.
Problem Statement
Safety standards, quality assurance, dedication to customer loyalty, and total quality management need to improve within Toyota. Toyota has forgone is best and most noted supply chain principles in order to compete globally, which has affected the overall performance of the company in general and the customer services department most specifically.
Background
The company implemented the mass production system in 2002 and that is where the problem began (even though there may not have been any physical signs of damage. By improving the existing management system, they can radically change the reputation and current integrity issues the public has toward Toyota. Total transformation could happen, but there is not guarantee that will fix their current list of issues. It makes the most since to better inform, equip, and train the existing management team. People don’t learn from their mistakes merely by one casting them away, but rather by having the opportunity to rectify any problems and developing a better solution system to handle existing concerns.
Continuous Improvement means that one never perceives current success as one’s final achievement. The company must
Kristi Goddard
Capella University
MBA6022 – Strategic Operations Management
Sunday, March 17, 2012
1205 Sumac Circle
Zebulon, NC 27597
Telephone: (919) 880-9037
Email: kgoddard1@capellauniversity.edu
Instructor: Dr. Gary Reinke
Abstract
The overlying mission of The Toyota Motor Corporation is to "develop and provide innovative, safe and outstanding high quality products and services that meet a wide variety of customers ' demands to enrich the lives of people around the world" (TMC, 2006). In order to ensure that each and every segment of TMC excels in this mission, a number of principles and philosophies have been outlined in order to meet the corporation objectives in the most beneficial manner, demonstrating enhanced efficacy.
Problem Statement
Safety standards, quality assurance, dedication to customer loyalty, and total quality management need to improve within Toyota. Toyota has forgone is best and most noted supply chain principles in order to compete globally, which has affected the overall performance of the company in general and the customer services department most specifically.
Background
The company implemented the mass production system in 2002 and that is where the problem began (even though there may not have been any physical signs of damage. By improving the existing management system, they can radically change the reputation and current integrity issues the public has toward Toyota. Total transformation could happen, but there is not guarantee that will fix their current list of issues. It makes the most since to better inform, equip, and train the existing management team. People don’t learn from their mistakes merely by one casting them away, but rather by having the opportunity to rectify any problems and developing a better solution system to handle existing concerns.
Continuous Improvement means that one never perceives current success as one’s final achievement. The company must
References: Russell, R. S., & Taylor, B. W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons. ISBN: 9780470525906. http://en.wikipedia.org/wiki/Toyota_Production_System http://www.toyota-global.com/company/vision_philosophy/toyota_production_system/ http://kentent.hubpages.com/hub/Toyota-Production-System