Tqm in Hotel Industry
An Integrated Research Review of Ethics Articles in Hospitality Journals 1990 to 2000
Christine Jaszay, Ph.D. Associate Professor Director of the Marion W. Isbell Endowment for Hospitality Ethics
Northern Arizona University May 20,200l
Purpose
The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset, it was assumed that there were many articles on the topic of ethics in the various hospitality journals over the past ten years. The researcher was interested in determining a summary view, which could serve as a basis for future applied research and practical application of the results. Method The Lodging, Restaurant, and Tourism Index out of Purdue University was used as the only source of hospitality journals. Articles were found under the key word heading of “Business Ethics”’ and were collected and read from the years 1990 through 2000. Thirty-three hospitality journals contained a total of 117 articles on ethics over the ten-year time period. Once all the articles were read and analyzed, the qualitative methodology of allowing the topic areas to emerge from the data was utilized, and nine topic areas were delineated. The topic areas were rearranged in an order that represented a sequential flow of the topics. Relationships between topic areas and journal titles and publication dates were looked at for evidence of obvious trends and/or interest continuity. The articles in each topic area were rearranged until a reasonable order and outline emerged. The researcher was not looking for any particular results or findings, satisfied with simply accepting and organizing the writings of others with the expectation that conclusions could eventually be drawn from the processing and synthesizing of the materials. Description of the Data Figure 1 lists the topic areas and the total number of articles for each topic area. Figure 2 provides a visual overview of the total number
Christine Jaszay, Ph.D. Associate Professor Director of the Marion W. Isbell Endowment for Hospitality Ethics
Northern Arizona University May 20,200l
Purpose
The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset, it was assumed that there were many articles on the topic of ethics in the various hospitality journals over the past ten years. The researcher was interested in determining a summary view, which could serve as a basis for future applied research and practical application of the results. Method The Lodging, Restaurant, and Tourism Index out of Purdue University was used as the only source of hospitality journals. Articles were found under the key word heading of “Business Ethics”’ and were collected and read from the years 1990 through 2000. Thirty-three hospitality journals contained a total of 117 articles on ethics over the ten-year time period. Once all the articles were read and analyzed, the qualitative methodology of allowing the topic areas to emerge from the data was utilized, and nine topic areas were delineated. The topic areas were rearranged in an order that represented a sequential flow of the topics. Relationships between topic areas and journal titles and publication dates were looked at for evidence of obvious trends and/or interest continuity. The articles in each topic area were rearranged until a reasonable order and outline emerged. The researcher was not looking for any particular results or findings, satisfied with simply accepting and organizing the writings of others with the expectation that conclusions could eventually be drawn from the processing and synthesizing of the materials. Description of the Data Figure 1 lists the topic areas and the total number of articles for each topic area. Figure 2 provides a visual overview of the total number