Tricia Monet Case
Mgmt 362-Organizational Behavior: Week 5 - Case Study
July 2, 2014
Synopsis: Tricia Monet is store director of a national chain store for household products and personal care located in Sioux City, Iowa. Tricia, coming from an accounting background decided she wanted to try a different career field; though she liked the organization and structure of accounting she wanted to be able to interact with people. Tricia had no supervisory or managerial experience when first starting at personal reflections. So, the company provided a short two week training program for assistant store directors. Once training was complete the store director was responsible for continued training. The store directors were not included in the decision-making …show more content…
Personal reflections ranks all of their stores based on sales by four levels, the Sioux City store was ranked as a level three. The Corporation would run sales contests periodically with monetary bonuses to the stores with the largest sales volume. Sales quotas during the sales contest period were often set too high that the smaller stores would be able to compete.
Justification of finding: Though Personal Reflections Corporation developed a sales contest to encourage higher sales volume be smaller stores were not receiving any rewards. The company promoted competition within the stores and the district; many districts included a combination of store levels making the competition unfair for the smaller stores. This would reward the larger stores and make the smaller stores feel unappreciated, and not compete in the competitions at all.
Reactive Recommendations: Personal Reflections Corporation should adopt Sioux City store concept of rewarding employees for meeting corporate goals. The branch managers should also develop a corporate policy of the employee shopping time for all employees, and flexible work schedules further store directors that are meeting sales …show more content…
Tricia felt as though she was being interrogated any time she communicated with Heather. When Tricia noticed that the sales floor and storage room seem crowded and disorganized Tricia attempted to organize it. When Heather noticed it she yelled at Tricia because Heather had not told her to rearrange the store. Within a week of Tricia and the other assistant directors hiring the second assistant director gave her two weeks’ notice because of the way Heather treated her.
Reactive recommendations: In order to correct this issue the branch manager should review the working relationships between the store directors and the assistant store directors. Survey should be conducted of all employees focusing on managerial practices. In any stores where misconduct or mistreatment of employees is found the district managers should consider a rotation of store directors throughout the area of operations, and cases of severe mistreatment of employees the district manager should consider termination of the store
July 2, 2014
Synopsis: Tricia Monet is store director of a national chain store for household products and personal care located in Sioux City, Iowa. Tricia, coming from an accounting background decided she wanted to try a different career field; though she liked the organization and structure of accounting she wanted to be able to interact with people. Tricia had no supervisory or managerial experience when first starting at personal reflections. So, the company provided a short two week training program for assistant store directors. Once training was complete the store director was responsible for continued training. The store directors were not included in the decision-making …show more content…
Personal reflections ranks all of their stores based on sales by four levels, the Sioux City store was ranked as a level three. The Corporation would run sales contests periodically with monetary bonuses to the stores with the largest sales volume. Sales quotas during the sales contest period were often set too high that the smaller stores would be able to compete.
Justification of finding: Though Personal Reflections Corporation developed a sales contest to encourage higher sales volume be smaller stores were not receiving any rewards. The company promoted competition within the stores and the district; many districts included a combination of store levels making the competition unfair for the smaller stores. This would reward the larger stores and make the smaller stores feel unappreciated, and not compete in the competitions at all.
Reactive Recommendations: Personal Reflections Corporation should adopt Sioux City store concept of rewarding employees for meeting corporate goals. The branch managers should also develop a corporate policy of the employee shopping time for all employees, and flexible work schedules further store directors that are meeting sales …show more content…
Tricia felt as though she was being interrogated any time she communicated with Heather. When Tricia noticed that the sales floor and storage room seem crowded and disorganized Tricia attempted to organize it. When Heather noticed it she yelled at Tricia because Heather had not told her to rearrange the store. Within a week of Tricia and the other assistant directors hiring the second assistant director gave her two weeks’ notice because of the way Heather treated her.
Reactive recommendations: In order to correct this issue the branch manager should review the working relationships between the store directors and the assistant store directors. Survey should be conducted of all employees focusing on managerial practices. In any stores where misconduct or mistreatment of employees is found the district managers should consider a rotation of store directors throughout the area of operations, and cases of severe mistreatment of employees the district manager should consider termination of the store