Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
What is communication ?
Derived from the Greek word
“communicare” or “communico” which means “to share”.
Community implies a group of people living in one place.
Languages are the codes of communications. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Types of communication. communication verbal
Formal
Non-verbal
Informal
Kinesic
Downward
Lateral
Upward
Diagonal
Grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Non-verbal communication
Through signs & symbols. Non-verbal can go without verbal communication. Verbal can’t go without non-verbal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Verbal communication.
Two types of verbal communication.
(1) formal communication. (2) informal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Formal communication
We use this type of communication in offices and social gathering.
Two types of formal communication.
(1) Downward
(2) Upward
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
(1) Downward communication
Higher designation to lower designation.
Ex. Boss ordered his worker. Here effect of this type of communication is very much than upward communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
(2) Upward communication.
Lower designation to higher designation.
Ex. Worker request to his boss.
Here the effect of communication is less than downward communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Vertical & Horizontal
Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Informal communication.
We use this type of communication with our family or friends.
Three types of informal communication.
(1) lateral
(2) diagonal
(3) grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Lateral communication.
Found among members working at the same level.
Ex. Peer group.
Most effective form of communication.
Barrier of subordinates or boss is not present here.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Lateral Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Diagonal communication.
The path is mixture of vertical and horizontal movement. In large communications various departments need communication support from each other.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Grapevine communication.
Also called as “backbiting” or
“backstabbing”.
A backstabber is a colleague or an employee who acts like a friend in public but badmouth you in private.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
You May Also Find These Documents Helpful
-
2. After reviewing level and vertical communication, what style of communicator are you? (5 points)…
- 627 Words
- 3 Pages
Satisfactory Essays -
Non Verbal communication – I use this form of communication daily also, for example – Communication book or emails to make appointments for service users, updates on service users, any changes within them.…
- 2425 Words
- 7 Pages
Good Essays -
1.1 Explain why different communication methods are used in the business environment. Different communication methods succeed in putting across the right message in a clear, unambiguous way that gets noticed by the target audience, whilst also saving on time and cost. Two main types of communica- -tion methods used- verbal and written. The best medium will be chosen according to the situation. For example: face to face or telephone methods will be used if any wards need delivery of some equipment.…
- 512 Words
- 3 Pages
Good Essays -
There are various contexts of communication, for example; one-to-one, group, formal and informal, between colleagues, communication with professionals and multi-agency working.…
- 594 Words
- 2 Pages
Good Essays -
Communication contexts Unit 3 Starter What are the different types of communication? Think about a day in school Who are all the different people that you might communicate with today, at home and at school?…
- 819 Words
- 9 Pages
Satisfactory Essays -
Written notes/messages - This is used as a reminder to the addressed. The message usually states how urgent the situation is.…
- 689 Words
- 3 Pages
Good Essays -
Communication is a transactional process and in a health context it is an important part of health and social care. Communication is an essential, instrumental and purposeful process. The communication transaction is one of sharing information using a set of common rules. In health and social care communication is a planned process the effectiveness of this planned process comes to fruition when the audience has achieved, acted on or responded to a message. The basic representative model of communication is usually conceptualised as a one-way flow process of sender, message and receiver.…
- 1265 Words
- 4 Pages
Powerful Essays -
Technology is becoming more and more advanced as each year passes by and with that comes numerous different ways of being able to communicate with each other besides in person, over the phone, or through the postal mail. There are about 6.9 billion people around the world connected to the internet and many of them connect using gadgets such as iPads or smart phones along with the usual desktop or laptop computers (Internet World Stats, 2011). The internet is the source of so much information and also allows individuals to communicate with each other through email, in real time through chat, and through social networking such as Facebook, Twitter, and Google+. It is no wonder that the health care industry also would like to take part in this advanced and growing technology. This paper will discuss the benefits of using the internet and email as a communication modality in health care, how this form of communication differs from other forms of communication, the effects of social networking in health care, and how the internet and email can be used to market different health care products.…
- 870 Words
- 4 Pages
Good Essays -
Part 1: Principles of Effective CommunicationChapter 1: Foundations of Management CommunicationChapter 2: Setting GoalsCase: Yellowtail Marine, Inc.Chapter 3: Audience AnalysisCase: Weymouth Steel CorporationChapter 4: Point of ViewCase: Smith Financial CorporationChapter 5: Message: Content and ArgumentCase: Cuttyhunk Bank (A)Chapter 6: StructureCase: McGregors Ltd.Department Store Chapter 7: Choosing MediaCase: The Timken Company Chapter 8: Style and Tone Case: Vanrex, Inc.Part 2: ApplicationsChapter 9: Giving and Receiving FeedbackCase: Bailey and Wick Chapter 10: Managing Meetings Case: Lincoln Park Redevelopment Project Chapter 11: Communicating ChangeCase: Hammermill Paper CompanyChapter 12: Communicating with External Audiences Case A: Oxford Energy Case B: NutraSweetChapter 13: Diversity and Intercultural CommunicationCase A: Reed-Watkins PharmaceuticalsCase B: International OilChapter 14: Personal and Corporate EthicsCase A: Hal of Erhardt & Company: One Audit Senior’s DilemmaCase B: McArthur PlaceChapter 15: Electronic CommunicationCase A: The E-Mail EncounterCase B: Unifone CommunicationsPart 3: TechniqueChapter 16: Effective WritingStyle manual to be cross-referenced throughout the courseChapter 17: Effective SpeakingStyle manual on speaking, use of graphics, and group presentation to be cross referenced throughout the courseAppendix Case 16: Dotsworth PressCase 17: Fair is Fair, Isn’t •…
- 424 Words
- 2 Pages
Satisfactory Essays -
Verbal communication is the act of speaking or writing and the select word choice we use to get a message to the receiver. The general message one intends to get across such as a simple order from a higher level officer will reach the receiver and they begin to decode the message. Depending on the word choice, it can either lead to misconception or be fully understood for its intentions. For example the sender may say something equivalent to “Did…
- 1956 Words
- 8 Pages
Better Essays -
Answer the following questions, using information from this week’s readings. Respond to each question in 100 to 200 words.…
- 620 Words
- 3 Pages
Good Essays -
There are many different types of communication, such as BSL (British Sign Language), hand gestures, Braille and orally speaking though they are categorised into three main groups that are used in all health and social setting. These are the three main types; verbal, non-verbal, and written communications which are used in many different health and social care settings such as residential care homes, schools and hospitals.…
- 1789 Words
- 5 Pages
Powerful Essays -
Dwyer, J. (2005), Communication in Business: Strategies and Skills, 3rd Ed., Pearson Education Australis: Frenchs Forest…
- 2226 Words
- 7 Pages
Best Essays -
What is communication? What is leadership communication? These are two definitions that will be answered in this paper. You will take an extensive look at how communication from the top of the food chain to the bottom impacts workforce and insight on different communicating qualities utilized by leaders and their effects. Explain why a leader must communicate effectively. Describe positive image and its relationship with effective leadership communication. Describe ethics and its relationship with effective leadership communication, importance of emotional intelligence, and importance of mindfulness (rice.edu).…
- 2648 Words
- 11 Pages
Better Essays -
In the 1940s and early 1950s, our understanding of the communication process was as an interaction or exchange of message. This perspective emphasizes the following components in a communication process.…
- 1194 Words
- 5 Pages
Powerful Essays