Smith and Falmouth is a mid-size tele-shopping and mail order network. Smith and Falmouth has operations in the US and Canada. Smith and Falmouth started an e-tailing and S&F online six months ago. These two new business endeavors will be crucial to Smith and Falmouth growth over the next three years. Bringing a product to market quickly, has forced the S&F online CEO to bring together a web development and logistic team to take on this task. To resolve this issue, leadership will have be the effective tool to help direct the employees and at the same time, allow the employee to cope with the changing environment. This will allow the organization to achieve the set goals or the objectives.
On the basis of the relationships between the employees at Smith and Falmouth, one could assume the structure of the organization is informal. Blah stated informal organizations have very loose structures. People can become members freely and sometimes spontaneously; relationships are undefined and the sharing of responsibility and involvement of members will vary considerably. An informal structure also states that the organization does not follow a set standard. Informal organizational structure does not adopt pre-determined ways to operate smoothly and efficaciously. It was also observed that Smith and Falmouth culture was found to be informal. This assumption derived from the
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