UPNOW Software Case Study Solution

a. UPNOW: UPNOW software is privately held company which was founded in 1996 to sell innovative software for building, operating and monitoring ecommerce websites. The sales team from the organization used to store all their data into spreadsheets. This involved a lot of manual effort. The IT initiative addressed these problems by building a system that would enable the sales representatives to consolidate prospective customer information in a database and make it available to everyone who needed access to the information. In addition, it was aimed at a system that formalized the tracking of leads throughout the sales cycle and provided the ability to create accurate forecasts of future business.

WEBSTERS4: Websters4, Inc. is a company that provides data collection and analysis services related to the use of e-commerce Web sites by potential and actual e-commerce
The work system that has this problem can be termed as Business Process/Product& Services work system where several employees work on a computer based system to create, process and store the information generated by that system. For example, in UPNOW, the sales team is working to manually store the sales related data into spreadsheets and in WEBSTERS4, the employees process the website related data in order to generate reports and
During the project initiation, a proper feasibility study should have been carried out to identify the problems with the existing system. This feasibility study should also have stated the proposed scope and goals of the new system, and should have summarized the economic, technical, and organizational feasibility and impacts of a new system. Also, instead of setting up a team, they only made a single person do the work on this project which is wrong as it might result in kickback for the project in case that person