Understanding Customer Services

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services |
|Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and|
|organisation | |other related savouries and sweets baked goods, you can also find |
| | |sandwiches. They are focused in providing value for money products|
| | |and friendly customer services. |
|Commercial |Next Retail Chain |Their products are fashion related, such as clothes, shoes and |
|organisation | |accessories. Friendly customer services and low value products. |
| | | |
| | | |
|Public |Fire Brigade |A non-profit organisation that protects the public from dangerous |
|organisation | |situations such as floods and fires. They offer their services on a|
|