Understanding Organisations and the Role of Hr
Task 1: Understand the purpose of an organisation and its operating environment.
Network Rail was founded in 2002 and is the owner and operator of most of the rail infrastructure in Great Britain, this includes: tracks, signals, most stations, tunnels and level crossings. It is a company limited by guarantee, this means financially they are directly accountable to their members’ a members role is a similar role of shareholder except they have no financial interest. However, any final financial decisions are the responsibility of the Group Finance Director. They are a statutory corporation created as ‘not for dividend’ although they are 100% owned by Network Rail their status as statutory corporation enables the government to make changes to the company despite not being the legal owner. Whilst they are a non for profit organisation this doesn’t mean they do not make a profit it means that this is not their main aim. Profit made by Network Rail is reinvested back into the organisation for improvements.
Network Rails primary customers are mostly private sector train operating companies, responsible for passenger transport, and freight operating companies, who provide train services on the infrastructure.
The purpose of Network Rail “is to keep all of its services running efficiently and above all safely.” Their mission is to “provide a safe, reliable and efficient railway fit for the 21st Century” by “providing faster, more frequent and more reliable journeys between Britain’s towns and cities.” During 2014-2019 Network Rail have set out 6 strategic goals to achieve, these are: * “Passenger satisfaction levels of at least 90% * Capacity for approximately twice as many passengers, with reduced journey times and better connectivity * A more attractive offer for freight, resulting in higher customer satisfaction and increased rail modal share * Levels of reliability and safety among the best in Europe * A financially sustainable railway, through
Network Rail was founded in 2002 and is the owner and operator of most of the rail infrastructure in Great Britain, this includes: tracks, signals, most stations, tunnels and level crossings. It is a company limited by guarantee, this means financially they are directly accountable to their members’ a members role is a similar role of shareholder except they have no financial interest. However, any final financial decisions are the responsibility of the Group Finance Director. They are a statutory corporation created as ‘not for dividend’ although they are 100% owned by Network Rail their status as statutory corporation enables the government to make changes to the company despite not being the legal owner. Whilst they are a non for profit organisation this doesn’t mean they do not make a profit it means that this is not their main aim. Profit made by Network Rail is reinvested back into the organisation for improvements.
Network Rails primary customers are mostly private sector train operating companies, responsible for passenger transport, and freight operating companies, who provide train services on the infrastructure.
The purpose of Network Rail “is to keep all of its services running efficiently and above all safely.” Their mission is to “provide a safe, reliable and efficient railway fit for the 21st Century” by “providing faster, more frequent and more reliable journeys between Britain’s towns and cities.” During 2014-2019 Network Rail have set out 6 strategic goals to achieve, these are: * “Passenger satisfaction levels of at least 90% * Capacity for approximately twice as many passengers, with reduced journey times and better connectivity * A more attractive offer for freight, resulting in higher customer satisfaction and increased rail modal share * Levels of reliability and safety among the best in Europe * A financially sustainable railway, through
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