Initial Consultation and Induction Techniques – Module 3
January 2015
Essay Assignment – The Importance of Rapport
Rapport is everywhere; it is how we are with ourselves and others it is vital as part of our communication and behaviours in everyday life. I was listening to the news this morning, a piece was highlighting how, within the NHS it has been found that personnel caring for patients are simply not saying “hello” and furthermore not introducing themselves. Food for thought - a reminder that without appropriate rapport; the desired outcomes and in this example how a patient feels and thrives during their treatments will be detrimental. It was highlighting that patient’s were not ‘doing so well’ if no basic rapport measures were being met and delivered.
Rapport comes from an old French proverb ‘rapporter’ and means to carry something back. Upon reading articles and relevant books, it appears that rapport is a relationship, whether in groups or individual and with rapport there is a deeper understanding, congruence and bond. Further to these elements, the outcomes are trust and safety.
My two favourite books relevant to these initial phases of this course are a very much loved and old Client – Centred Therapy [1] and Ericksonian Approaches [2]. These books, the former in particular are gentle and comprehensible and have much of the content based on ‘how we are with our clients. Rapport appears to be the foundations of all we do with our clients. It is cited in [2] as “unconditional positive regard “and therefore creating an environment both mentally and physically of our clients feeling they have our undivided attention.
Working with my two practice clients and having their honest feedback as been vital for me improving my skills as a therapist; and there appears to be a common thread amongst all written and said from them – that I make them feel safe and they have pure and unadulterated 1:1 nurture time. They have feedback they feel they can trust