SHC31
SHC 31
Promote communication in health, social care of children's and young people's settings
1.1 To express needs and feelings to others. You may share your ideas, feelings, experiences and information. You build relationships and maintain relationships through good communication. Ask questions and give encouragement.
1.2 Having good relationships impacts on how you share and gain information, trust and also feeling comfortable with others will help with effective team work and continuing of care. By gaining trust through communication, this will reassure and help patients transitions go smoothly, and giving support to patients, family and staff.
2.2 Listening is a big part of communication however this must be accompanied by the understanding of what is being said. Verbal communication: simple vocabulary, short sentences, pitch and tone, and clear precise speech. Non-verbal communication: eye contact, facial expression, posture, gestures and body language.
3.1 People from different back grounds may interpret gestures and words differently, some words and gestures will have totally different meanings. Some people may use a lot of hand gestures and speak with a raised voice to get their point across, others may find this offensive and may feel threatened. eye contact can be polite and respectful but in some cultures this may be seen as rude and defiant.
3.2 Language differences e.g. speaking a different language, affected speech due to illness (stroke or dementia etc) . Poor sight and hearing and learning difficulties. Sign language may need to be used. Distress and emotional difficulties may cause someone to find it difficult to communicate. different styles of speech such as "slang" for example if you say "are your waterworks or plumbing ok?" this may get misinterpreted, this kind of language should not be used in the work environment. "Jargon" when a service provider uses technical language.
3.5 Make sure you have the
Promote communication in health, social care of children's and young people's settings
1.1 To express needs and feelings to others. You may share your ideas, feelings, experiences and information. You build relationships and maintain relationships through good communication. Ask questions and give encouragement.
1.2 Having good relationships impacts on how you share and gain information, trust and also feeling comfortable with others will help with effective team work and continuing of care. By gaining trust through communication, this will reassure and help patients transitions go smoothly, and giving support to patients, family and staff.
2.2 Listening is a big part of communication however this must be accompanied by the understanding of what is being said. Verbal communication: simple vocabulary, short sentences, pitch and tone, and clear precise speech. Non-verbal communication: eye contact, facial expression, posture, gestures and body language.
3.1 People from different back grounds may interpret gestures and words differently, some words and gestures will have totally different meanings. Some people may use a lot of hand gestures and speak with a raised voice to get their point across, others may find this offensive and may feel threatened. eye contact can be polite and respectful but in some cultures this may be seen as rude and defiant.
3.2 Language differences e.g. speaking a different language, affected speech due to illness (stroke or dementia etc) . Poor sight and hearing and learning difficulties. Sign language may need to be used. Distress and emotional difficulties may cause someone to find it difficult to communicate. different styles of speech such as "slang" for example if you say "are your waterworks or plumbing ok?" this may get misinterpreted, this kind of language should not be used in the work environment. "Jargon" when a service provider uses technical language.
3.5 Make sure you have the