unit 9
Summer Harmon
Kaplan University
3/10/15
Professor: Norby
Unit 9 Assignment
1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using and using “I” language. He could have started the conversation more productively by saying something like, “Jan, do you have a couple for minutes so we could talk?” If you do I would appreciate talking about a problem that I have. I believe that Shannon is upset with me, and does not want to speak to me. I have been wondering if you told her about Katie and me.
2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. She attempts to get him to forgive her in full of defensiveness and self interest. She could have been more effectively seeking and trying to obtain Ken’s forgiveness by acknowledging his point of view. Jan would have more effective in seeking his forgiveness if she wasn’t so defensive, and tried to see the situation from his perspective. She needs to demonstrate that she want to restore the well-being of their friendship. How she kept repeated saying, “I’m sorry, okay?” didn’t help the situation. She needs to show genuine remorse for what she did to him by telling Shannon about Katie and him.
3. What are two nonverbal cues used by Jan? What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? The nonverbal cues used by Jan were she kept looking him in the eyes and another nonverbal cue is how she pointed at him. The nonverbal cues used by Ken were when he pats her knee to begin with and then he leans back and puts
Kaplan University
3/10/15
Professor: Norby
Unit 9 Assignment
1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using and using “I” language. He could have started the conversation more productively by saying something like, “Jan, do you have a couple for minutes so we could talk?” If you do I would appreciate talking about a problem that I have. I believe that Shannon is upset with me, and does not want to speak to me. I have been wondering if you told her about Katie and me.
2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness. She attempts to get him to forgive her in full of defensiveness and self interest. She could have been more effectively seeking and trying to obtain Ken’s forgiveness by acknowledging his point of view. Jan would have more effective in seeking his forgiveness if she wasn’t so defensive, and tried to see the situation from his perspective. She needs to demonstrate that she want to restore the well-being of their friendship. How she kept repeated saying, “I’m sorry, okay?” didn’t help the situation. She needs to show genuine remorse for what she did to him by telling Shannon about Katie and him.
3. What are two nonverbal cues used by Jan? What are two nonverbal cues used by Ken? In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? The nonverbal cues used by Jan were she kept looking him in the eyes and another nonverbal cue is how she pointed at him. The nonverbal cues used by Ken were when he pats her knee to begin with and then he leans back and puts