Unit Two: Principles of Providing Administrative Services
1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).
Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses.
This can be due to loss to vital documents, delays in mails, delivered to wrong person, inefficient service being delivered, payment being lost (incoming and outgoing), materials / parts not being delivered on time, dissatisfied customer / supplier which could leave poor image about the organization. Hence making sure that mails are delivered to correct person as soon as possible is vital within a business.
2. Complete the table below with the following information:
• At least two examples of internal mail services that are available to organisations
• At least two examples of external mail services that are available to organisations
Internal mail services External mail services
1. Internal post: This is used to transfer documents and circulate information around departments and different branches within an organization usually within A4 envelope. Confidential letters are labelled. 1. Royal Mail: This is most widely used mail service. It offer wide range of mailing options at competitive prices to suit customers needs.
2. Intranet: This is more popular means to communicating the messages to large number of people within an organization these days.
2. DHL: This is private courier service which gives high quality service to its customers. It is a bit expensive than Royal Mail but renowned for its service. It also offer wide of delivery options to suit customer requirements.
3. Describe two methods that you can use to calculate postage charges for mail and / or packages.
Postage charges are based of the type of service you require. There are number of factors to consider
Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses.
This can be due to loss to vital documents, delays in mails, delivered to wrong person, inefficient service being delivered, payment being lost (incoming and outgoing), materials / parts not being delivered on time, dissatisfied customer / supplier which could leave poor image about the organization. Hence making sure that mails are delivered to correct person as soon as possible is vital within a business.
2. Complete the table below with the following information:
• At least two examples of internal mail services that are available to organisations
• At least two examples of external mail services that are available to organisations
Internal mail services External mail services
1. Internal post: This is used to transfer documents and circulate information around departments and different branches within an organization usually within A4 envelope. Confidential letters are labelled. 1. Royal Mail: This is most widely used mail service. It offer wide range of mailing options at competitive prices to suit customers needs.
2. Intranet: This is more popular means to communicating the messages to large number of people within an organization these days.
2. DHL: This is private courier service which gives high quality service to its customers. It is a bit expensive than Royal Mail but renowned for its service. It also offer wide of delivery options to suit customer requirements.
3. Describe two methods that you can use to calculate postage charges for mail and / or packages.
Postage charges are based of the type of service you require. There are number of factors to consider