United Services Automobile Association (USAA)

Technology of USAA The United Services Automobile Association or USAA as it is better known as first entered the insurance industry in 1922. It started out with 25 Army officers who decided to insure each other’s vehicles and today has over five million members. Up until 1996, USAA was only offering services to officers serving in the United States military. Today, USAA serves officers, reservists, enlisted personnel, retirees, veterans, FBI agents, current and former dependents as well as employees. What started out as a small company supplying automobile insurance has become one of the largest insurance, banking and investment firms in the world. USAA offers a wide range of insurance policies. They provide coverage for automobiles,
Because of the number of members that do not have readily access to a physical site, this web page becomes a main source of communication with the company. USAA’s website will support a wide range of different web browsers. To ensure that customers get the highest quality of service, they specifically tested four of the most popular browsers to make sure they were compatible with their operating system. These four browsers include: Firefox 8+, Chrome 15+, Internet Explorer 7+ and Safari 4+. USAA also uses Java and JavaScript on their website for calculation and scanning capabilities as well as Flash Player for any video needs. These software programs allow customers to get the remote access they need to manage their accounts and services through USAA. The website allows users to remotely login to their accounts to pay bills, view account balances and transactions, as well as add or change any of their current services. It helps provide them access to be able to contact representatives. It provides tips and suggestions for customers to secure their private information as well as how to protect their computer and mobile devices. It provides information on all of the mobile applications that they offer and what they will need to access them. It also provides information about some of the basic aspects of being a military member (USAA). The USAA website is a great tool for
The customers of USAA are located throughout the entire world. When dealing with some of the services that USAA offers, there are customers that feel more comfortable talking to and employee in a face to face setting. Again because of the limited number of physical locations the company offers, being able to do that becomes difficult. The video conferencing technology was implemented a couple of years ago into the brick and mortar facilities with the help of a Telecom partnership. The hopes of this technology is to bring service to customers that have more complex services that may need to speak personally with a representative. There is also still a generation that wants and needs the face to face interaction to be pleased with the service they receive. The video conferencing tool can give that to them without them having to travel to a physical location (Adams