Ups Case Study
1. What are the organizational styles before and after the transition?
UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services
UPS effective use of clearly defined organizational structure and design
Pres 3 VP several managers
UPS Departmentalization * Functional: it groups jobs by functions performed * Product: Groups jobs by product line * Geographical: Groups jobs on the basis of territory or geography * Process: Groups jobs on the basis of product or customer flow * Customer: Groups jobs by type of customer and needs
Example of UPS Department * Business Technology Solutions – information technology * UPS Air Cargo Reserved – day-to-day freight needs * UPS Air Cargo Priority – priority boarding and handling * Interline Department – responsibility of representing our network to other carries around the world
Management Structures of UPS * Consistency of Headquarters, Functional Staff, and Operations * Roles are generally clear * Good line of sight exits * Information is shared across management levels and boundaries * Divides work to be done into specific jobs and departments * Assigns tasks and responsibilities associated with individual jobs * Coordinates diverse organizational tasks * Clusters jobs into units * Established relationships among individuals, groups, and departments * Establishes formal lines of authority * Allocated and deploys organizational resources
From matrix organization, to global organization
UPS started as a small messenger company in 1907 by two aspiring teenagers, Jim Casey and Claude Ryan in Seattle, Washington
UPS is targeting a global market of producers and consumers, while making a move to become the supply chain integrator of choice in e-commerce
UPS is seeking to integrate into freight with larger haul trucks and it is adding capacity in Asia
UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services
UPS effective use of clearly defined organizational structure and design
Pres 3 VP several managers
UPS Departmentalization * Functional: it groups jobs by functions performed * Product: Groups jobs by product line * Geographical: Groups jobs on the basis of territory or geography * Process: Groups jobs on the basis of product or customer flow * Customer: Groups jobs by type of customer and needs
Example of UPS Department * Business Technology Solutions – information technology * UPS Air Cargo Reserved – day-to-day freight needs * UPS Air Cargo Priority – priority boarding and handling * Interline Department – responsibility of representing our network to other carries around the world
Management Structures of UPS * Consistency of Headquarters, Functional Staff, and Operations * Roles are generally clear * Good line of sight exits * Information is shared across management levels and boundaries * Divides work to be done into specific jobs and departments * Assigns tasks and responsibilities associated with individual jobs * Coordinates diverse organizational tasks * Clusters jobs into units * Established relationships among individuals, groups, and departments * Establishes formal lines of authority * Allocated and deploys organizational resources
From matrix organization, to global organization
UPS started as a small messenger company in 1907 by two aspiring teenagers, Jim Casey and Claude Ryan in Seattle, Washington
UPS is targeting a global market of producers and consumers, while making a move to become the supply chain integrator of choice in e-commerce
UPS is seeking to integrate into freight with larger haul trucks and it is adding capacity in Asia