Use Case

Author : Low Hong Rui USE CASE NAME | Generate invoice | Actor | Call center | Description | Describe the process call center generate a formal invoice copies for customers, delivery staff and company record. | Normal course | 1. This use case is describing process of call center generate a formal invoice for customer, delivery staff and company record purposed. 2. The customer copies of invoice will include information’s such as invoice number, tracking code, order list, purchased amount and customer name. 3. The delivery staff copies of invoice will include information such as invoice number, tracking code, order list, purchased amount, customer name, customer address and customer contact number. 4. The company copies of invoice will include information’s such as invoice number, order list, purchased amount, name of staff in-charge, customer personal information( include more detail information – age, sex and others). | Alternative course | | Pre-condition | Generate invoice | Post-condition | Receive delivery order according to delivery plan | Assumptions | Company copies of invoice are for sales record, future tracking purpose and also HRM & marketing purpose. |

USE CASE NAME | Generate order list | Actor | Call center | Description | Describe the process call center generate a formal order list into system and send to kitchen department. | Normal course | 1. This use case is describing process after confirm order from customer, call center will generate formal order list to kitchen. 2. The process of generate order list will include necessary information’s, such as type of foods & drinks, quantity and size. 3. The order list will only provide necessary information’s, customer personal information such as name, address or other will not appear in order list. | Alternative course | 2. If customers have special request(s) or remark(s) in order, call center will return it clearly in special