Good Customer Service
ASESSMENT 1-BSBCUS501A
Introduction of AET:-
AET Transport Pty Ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. It's new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service.
Mission statement:-
Transportation Services mission is provide to safe, economical and appropriate transportation and staff to perform their official duties.
To acquire the type and number of vehicles necessary and appropriate to meet the needs of faculty and staff to perform their duties.
To provide quality customer service, and their actual un-organised\ informal process for working with customer.
Trained employees certified in the transportation of dangerous goods, the handling of hazardous materials and zero tolerance for drugs and alcohol provides a safer with safe manners.
Employee requirements\ facilities
Regular medical check-up.
Insurance cover to safeguard against any injury.
Reliable and good trucks.
Reliable break-times.
Good pay scale.
Hour limitation and overtime.
Annual leave in according with the annual holidays act.
Casual employees shall be paid at the end of each day or at the termination of their casual employment.
Limitation of driving hours.
Equipment necessary to perform the work.
Up to date Training
Customer Requirements/facilities:-
Co-operative Customer service.
Introduction of AET:-
AET Transport Pty Ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. It's new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service.
Mission statement:-
Transportation Services mission is provide to safe, economical and appropriate transportation and staff to perform their official duties.
To acquire the type and number of vehicles necessary and appropriate to meet the needs of faculty and staff to perform their duties.
To provide quality customer service, and their actual un-organised\ informal process for working with customer.
Trained employees certified in the transportation of dangerous goods, the handling of hazardous materials and zero tolerance for drugs and alcohol provides a safer with safe manners.
Employee requirements\ facilities
Regular medical check-up.
Insurance cover to safeguard against any injury.
Reliable and good trucks.
Reliable break-times.
Good pay scale.
Hour limitation and overtime.
Annual leave in according with the annual holidays act.
Casual employees shall be paid at the end of each day or at the termination of their casual employment.
Limitation of driving hours.
Equipment necessary to perform the work.
Up to date Training
Customer Requirements/facilities:-
Co-operative Customer service.