customer service
Unit 1 Assessment
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name:Lenka Danihelova
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Starbucks
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Chain coffee shop with selection of pastry, cakes and sandwiches
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
Zara
Fashion chain focusing on sell of fashion, such as clothing, footwear and accessories. It focuses on friendly customer service and a good price.
Commercial
organisation
Starbucks
Coffee chain focusing on sell hot and cold drinks, especially coffee and additional products such as pastries, cookies, cakes and sandwiches. They are focused in providing high quality product and friendly customer services.
Public
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name:Lenka Danihelova
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Starbucks
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Chain coffee shop with selection of pastry, cakes and sandwiches
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type
Name of organisation
Description of products and services
Commercial
organisation
Zara
Fashion chain focusing on sell of fashion, such as clothing, footwear and accessories. It focuses on friendly customer service and a good price.
Commercial
organisation
Starbucks
Coffee chain focusing on sell hot and cold drinks, especially coffee and additional products such as pastries, cookies, cakes and sandwiches. They are focused in providing high quality product and friendly customer services.
Public