Unit 2 Customer Sevcie Assesment
Unit 2 Assessment
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name: xxxxxxxxxxxxx
Section 1 – Understand the principles of customer service in an organisation
1. In relation to your current organisation (or one that you are familiar with), use the space below to provide information on the organisation’s products / services and its customers.
a) Describe the organisation’s products and / or services.
xxxxx College is a college of Further Education. We offer a range of qualifications from Entry Level through to Degrees. We also have a commercial arm that delivers QCF and non-certified bespoke training courses to businesses and organisations within Bury and surrounding areas.
We offer A Levels, GCSEs and vocational qualifications to our full time 16-19 students. Moreover, we also provide other business services (for example, printing services) on a commercial basis
b) Identify the external and/or internal customers who buy / use these products / services.
External customers:
School leavers, university undergraduates; employers; local government; national government.
All of the above have different needs from the organisation:
Students – excellent teaching and learning, well-structured qualifications, good results
Employers – value for money courses that meet their needs
Govenrment – higher qualified population, quality of assessment and learning, qualifications that meet
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name: xxxxxxxxxxxxx
Section 1 – Understand the principles of customer service in an organisation
1. In relation to your current organisation (or one that you are familiar with), use the space below to provide information on the organisation’s products / services and its customers.
a) Describe the organisation’s products and / or services.
xxxxx College is a college of Further Education. We offer a range of qualifications from Entry Level through to Degrees. We also have a commercial arm that delivers QCF and non-certified bespoke training courses to businesses and organisations within Bury and surrounding areas.
We offer A Levels, GCSEs and vocational qualifications to our full time 16-19 students. Moreover, we also provide other business services (for example, printing services) on a commercial basis
b) Identify the external and/or internal customers who buy / use these products / services.
External customers:
School leavers, university undergraduates; employers; local government; national government.
All of the above have different needs from the organisation:
Students – excellent teaching and learning, well-structured qualifications, good results
Employers – value for money courses that meet their needs
Govenrment – higher qualified population, quality of assessment and learning, qualifications that meet