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Position Paper on
Value of Technical Publications in Enterprise Resource Planning (ERP)
Besides transferring knowledge, technical publications are also used for marketing a product. Before a product is released in the market, information about the product needs to be effectively communicated to the customers.
Well-designed, accurately presented, and attractive marketing collaterals increase the market prospects of a product and reduce support costs.
ERP software in India was originally treated as support software and used for back office functions. As companies began to understand the diverse applications of ERP, it was shifted from maintenance of back office functions to the whole of the company.
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■ Business Proposals
■ Legal Disclaimers
■ Policy Manuals
■ Style Guide Design
■ Template Design
TWB is a leading technical communication outsourcing company that provides services in technical documentation.
TWB is the ideal choice for leading vendors of ERP solutions. TWB helps customers with all their technical documentation needs such as user guides, administration guides, installation manuals, process and workflow documentation, configuration documents and training materials.
TWB works closely with client teams located globally, and assists them in meeting their worldwide product announcements and launch deadlines. TWB’s documentation services enable customers launch their products with world-class documentation.
An enterprise system is implemented to develop a business or make it more effective. This is a large investment, and with competition increases and lower profit margins, keeping implementation costs low is important.
Up to 80% of the total cost for an ERP system is connected to maintenance activities. A major factor that affects the maintenance of the system, positively or negatively, is the quality of documentation. If the