Vicky Home Work Unit Uv20453
Unit : UV20453
Client care and communication in beauty – related industries
D: Outline different forms of communication used to deal with clients:-
Good communication skills, asking open and closed questions where appropriate. Verbal and non-verbal communication. Good listening skills, Professionalism, confidence and enthusiasm
Positive body language and maintenance of eye contact is a must. Show respect, being aware of interpersonal space
E: Describe how to use consultation techniques to identify treatment objectives:-
Consulting in a private, comfortable area. Positive body language and positioning of the client (no barriers between themselves and client). Good communication skills (asking open and/or closed questions where appropriate).Verbal and non-verbal communication, Trust, Professionalism, confidence and enthusiasm.
F: State the importance of using effective communication to identify client needs and expectations:-
Selection, adaptation and provision of the correct treatment, products, tools and equipment based upon client consultation, needs and preferences. Client commitment, Possible restrictions, Identification of when and where not to treat a client Based upon consultation. Relevant tests, make recommendations for ongoing or further treatments, home and aftercare advice. Check client understanding with the product or service they have received. Provide written confirmation.
G: Describe the term personal space:-
The distance thought to be comfortably acceptable between one person and another. Also be fully aware of religious beliefs
H: State the importance of providing the client with clear advice recommendations.
Explanation of treatment, product and/or service, Client care and support. Professionalism, Continued and ongoing effects maintained. Conclusion of treatment, product and/or service in appropriate manner to meet client’s needs. Continued client custom, goodwill and personal recommendation
F: Describe client confidentiality in line with
Client care and communication in beauty – related industries
D: Outline different forms of communication used to deal with clients:-
Good communication skills, asking open and closed questions where appropriate. Verbal and non-verbal communication. Good listening skills, Professionalism, confidence and enthusiasm
Positive body language and maintenance of eye contact is a must. Show respect, being aware of interpersonal space
E: Describe how to use consultation techniques to identify treatment objectives:-
Consulting in a private, comfortable area. Positive body language and positioning of the client (no barriers between themselves and client). Good communication skills (asking open and/or closed questions where appropriate).Verbal and non-verbal communication, Trust, Professionalism, confidence and enthusiasm.
F: State the importance of using effective communication to identify client needs and expectations:-
Selection, adaptation and provision of the correct treatment, products, tools and equipment based upon client consultation, needs and preferences. Client commitment, Possible restrictions, Identification of when and where not to treat a client Based upon consultation. Relevant tests, make recommendations for ongoing or further treatments, home and aftercare advice. Check client understanding with the product or service they have received. Provide written confirmation.
G: Describe the term personal space:-
The distance thought to be comfortably acceptable between one person and another. Also be fully aware of religious beliefs
H: State the importance of providing the client with clear advice recommendations.
Explanation of treatment, product and/or service, Client care and support. Professionalism, Continued and ongoing effects maintained. Conclusion of treatment, product and/or service in appropriate manner to meet client’s needs. Continued client custom, goodwill and personal recommendation
F: Describe client confidentiality in line with