Before David Neeleman’s non-compete agreement with Southwest Airlines expired, he envisioned the concept of starting a low-fare airline that would combine common sense, innovation, and technology and bring the humanity back into air travel (Gittel & O’Reilly, 2001). In 1998, JetBlue was born. In order for David to fulfill his goal of a “do-it-right” kind of airline, he needed to recruit superior industry veterans who were willing to start from scratch and place an emphasis on employees and customers. Each of these individuals, from the President, General Counsel, CFO, and the HR director, wanted to create an airline that was fun, had integrity, was safe, and cared for their employees, plus had a passion to get it right (Gittel & O’Reilly, 2001).…
Technology is rapidly changing our lifestyles on a daily basis. From how we entertain ourselves, how we stay in contact with one another, all the way to how we pay our bills. Successful attempts within the world of information technology have significantly changed the way we do business as well. Web and mobile-based applications created a new platform for businesses to expose themselves to new clientele, along with staying abreast to what competitors are using to compete with them. Individual use of these web and mobile-based applications can help a user upgrade his or her own standing in the business world as well, which is what I would like to talk about in this essay. In the next few paragraphs, I will address a particular application that businesses and individuals have been using lately that has become quite popular because of all of its features and “social media-like” qualities: LinkedIn.…
Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite, everyone works hard to ensure customers feel they are the center of attention. Flight crew routinely exceeds passengers’ expectations to the point it has become routine. Attendants feel encouraged to be creative. They feel their duties entail not just standard tasks, but going further to ensure customers are entertained or engaged in other ways that would ‘infect them’ with Southwest’s positive energy. Senior management does its part by, for example, doing everything to keep prices as low as possible low and using fees for special services only as a last resort.…
JetBlue Airways airline was established by David Neeleman as a low-fare airline with high-quality customer service. His goal was to create an airline that was innovative for the current market. Their main focus was to provide service to areas that were underserved as well as to large cities with overpriced fares. He aimed to establish a strong brand that differentiated itself from its competitors by being a safe, reliable and low cost-airline. Neeleman managed to achieve this partially by hiring friendly, helpful, team-oriented, and customer-focused people. JetBlue is capable of offering low-cost flights due to their low operating costs. In order to achieve the cost advantage, they initially operated a single-type aircraft, the Airbus A320, as opposed to the more popular but costly Boeing 737. Not only was the airbus cheaper to maintain, but it was also more fuel-efficient. Additionally, they decided not to serve any meals on their planes as well as their pilots had to always be available, if needed, to help do the cleanup of the aircraft in order to minimize the time the aircraft was on the ground. They also pioneered the low-cost airline industry by displaying the lowest incidence of delayed, mishandled, or lost bags, and the third-lowest number of customer complaints. Since JetBlue is a customer-oriented company, its objective is to make the customer’s experience extraordinary by providing electronic ticketing and improved in-flight entertainment so that it can rapidly grow as an affordable airline.…
"Good times for the Airline Industry." The Economist. The Economist Newspaper, 27 Dec. 2013. Web. 16 Feb. 2015.…
‘Since it was founded almost twenty years ago, Virgin Atlantic Airways has become Britain’s second largest airline serving the world’s major cities. Virgin Atlantic is the quintessential Virgin story. It has every ingredient: the small…
The best airline websites. (2009, November 25). The Economist (Online). Retrieved July 4, 2013, from http://search.proquest.com.ezproxy.libproxy.db.erau.edu/docview/862864604?accountid=27203…
A major strength of Southwest Airlines is the brand recognition that its name carries. Most Americans have heard of Southwest Airlines and have possibly even seen the TV commercials associated with the airline. A look at Southwest Airlines’ website (www.southwest.com) reveals an expansive look at a company dedicated to customer service. From the booking opportunities to the ability of being able to access the customer service commitment Southwest has made itself into a customer friendly company. Even the company’s stock ticker is listed as LUV as in customers “luv” Southwest Airlines. This is not just clever marketing but it also holds true in its business practices. For example, how many airlines make it easy to travel with your pet companion (About SWA, 2009)? Southwest is also the only airline that does not charge you for changing your tickets when other airlines are charging up to $150 a ticket (McCartney, 2009). Southwest is not only flexible when it comes to ticket changes it also offers some of the lowest fares in the industry with some as low as $30 (Benn, July 29, 2009). Southwest not only worries about the factors of getting the customer onto the planes but the comfort of the passengers once they are in…
There are numerous reasons to blame for the sharp decline in the number of business airline travelers. Advancements in video conferencing and email correspondence allow transactions and meetings to…
Virgin is a U.K-based company led by Sir Richard Branson and is one of the three most recognized brands in Britain. The company has a vast history of brand extensions – one of which is their launch of a wireless phone service in the USA. Dan Schulman has been appointed CEO of the Virgin Mobile USA branch and is now trying to determine what pricing strategy would be most efficient in attracting and sustaining customers in the USA. There are several other decisions which also need to be made, such as who the target market will be, what unique features Virgin mobile can offer to differentiate from their competition, which channels to use in order to sell their product and how to advertise their product most efficiently.…
Virgin Airlines was looking for a way to differentiate themselves from other airlines in a market saturated with me-too airlines. Virgin built their business on their people serving customers, culture is what sets Virgin apart, what they needed was a way to strengthen that culture. Virgin business creator, entrepreneur and former CEO Richard Branson puts people first; he refers to Virgin employees as “Virgin’s people”. (Donaldson, Werhane, 2008 pp. 400). Branson is so insistent that the employees have a way to communicate with him, he gave them his home phone number. What Branson and Virgin wanted was a way for the employees to interact with their employees and make them part of the community and the everyday conversation. Ninety- percent of the people that work for Virgin do not sit at a desk and do not use a PC, their primary communication device is a tablet or smart-phone. Much of these employees time is spent traveling on a connecting bus, tram or in the air going about their daily duties. Virgin Management wanted a way to reach out to these employees and let them know what is going on with the company.…
Using extreme dignity or acknowledgement might not be the first words one would think of to describe how Southwest Airlines treats passengers: no first class; no food other than peanuts; no assigned seats; no transfers of luggage to other airlines. Southwest’s in-flight service has, in fact, become pejoratively synonymous with peanuts; but the payoff in savings is huge (McDonald, 2007). Southwest has a well-defined business…
Strategic Management SIM336 Leadership and Organisational Strategic Change. Student A Student No.…
References: Bailey, Jeff. (Feb.19, 2007). JetBlue’s CEO Is ‘Mortified’ After Fliers Are Stranded. Retrieved August 30th, 2008 from www.nytimes.com…
on blogs and in the media, and skittish investors began unloading JBLU stock. This was…