What Are Business Principles That Are Important In Healthcare
Managing a healthcare facility can be difficult and as a nurse manager and you must be able to provide patients with safe, competent care that is financially secure. Mason, Gardner, Outlaw, & OGrady, (2016) explains that approaches to healthcare financing can become complicated; to identify clarity, we must examine the nation's values and historical context. The purpose of this discussion is to discuss business principles such as managing employees, customer expectations and exposing yourself in relation to providing care that is economically stable. I will go onto explain why I have selected these businesses principles, and identify if these principles are used in my facility. Next, I will discuss why these principles are important to healthcare and why these principles are important to myself. The three business principles I feel that are needed in the healthcare system are managing employees, managing customer
…show more content…
expectation, and exposing yourself. The first principle of managing employees is essential in healthcare. Without employees, there would not be a healthcare system. I have selected this business principle because having incompetent and understaffed employees can be detrimental to the care provided in addition to financial issues. There is a large demand for healthcare workers in our country so therefore as a manager you must find a way to obtain and maintain staff members. Managing employees involves treating staff members fairly, listening to their concerns, and providing incentives for successful proponents. () The facility I currently work at manages employees effectively. I feel that they treat staff members fairly and provide incentives such as bonuses, and annual raises. They also provide tuition reimbursement for employees wanting to further their education. Management has also recognized that staff members have been working short lately due to high censes and created a program that offers large bonuses if employees pick up extra hours during an allotted time. This business principle is important to me because staff members are the heart and soul the hospital and can make the difference between life and death for a patient. Hospital reimbursement is often times related to the patient’s hospital stay and the employees are a large factor in how patients perceive the care they receive.
The next business principle I have chosen is managing customer expectations. There is also a large market of healthcare facilities and patients have a choice of where they receive care from. If there is a low expectation from customers they may go elsewhere to receive care. Speaking to individuals within my community they have very low expectations of the community hospital and many report they would rather receive care from surrounding hospitals. I believe this has contributed to the specific hospital being financially unstable and unable to provide competent care. I have chosen this business principle because just as a hospital is impossible to operate without employees it cannot exist without the patient’s that we care for. The facility I work for also includes the business principle of managing customer expectation. The nursing manager completes daily rounds with patients to help better understand their expectations and help resolve any problems that may occur during their hospital stay. Managing customer expectations is an important business principle to me because without patients we would have no one to care for and essentially be out of work. As mentioned above reimbursement is dependent upon the patient’s perception in the customer’s expectation.
The last business principle I have chosen to discuss is exposing yourself.
As a nursing manager, you must communicate with the community about the care you are able to provide. Individuals may not be aware of the services provided within your facility and this may cause them to seek care elsewhere. Exposing yourself is important in healthcare because you want to be recognized for the care and services provided within your facility. The facility I work at does a great job exposing itself by putting on various events throughout the community. They provide pertinent information about numerous health diseases through hospital sponsored clinics, benefits, and luncheons. One even they hold is called walk with a doc where community members get a chance to socialize with a physician and ask questions about a specific disease. They also have numerous commercials and a website that describes the services we provide. As a nurse manager, you want to get the word out about your facility in the care you provide; this is why this business principle is important to
me.
Financing a hospital is difficult and cannot occur without good employees, patients, and exposure. In order for a hospital to remain profitable they need to be able to attract well at trained healthcare professionals and provide high quality patient care(Rauscher Singh, & Wheeler, 2012). This can be established through the business principles of managing staff members, customer expectations and exposure.
expectation, and exposing yourself. The first principle of managing employees is essential in healthcare. Without employees, there would not be a healthcare system. I have selected this business principle because having incompetent and understaffed employees can be detrimental to the care provided in addition to financial issues. There is a large demand for healthcare workers in our country so therefore as a manager you must find a way to obtain and maintain staff members. Managing employees involves treating staff members fairly, listening to their concerns, and providing incentives for successful proponents. () The facility I currently work at manages employees effectively. I feel that they treat staff members fairly and provide incentives such as bonuses, and annual raises. They also provide tuition reimbursement for employees wanting to further their education. Management has also recognized that staff members have been working short lately due to high censes and created a program that offers large bonuses if employees pick up extra hours during an allotted time. This business principle is important to me because staff members are the heart and soul the hospital and can make the difference between life and death for a patient. Hospital reimbursement is often times related to the patient’s hospital stay and the employees are a large factor in how patients perceive the care they receive.
The next business principle I have chosen is managing customer expectations. There is also a large market of healthcare facilities and patients have a choice of where they receive care from. If there is a low expectation from customers they may go elsewhere to receive care. Speaking to individuals within my community they have very low expectations of the community hospital and many report they would rather receive care from surrounding hospitals. I believe this has contributed to the specific hospital being financially unstable and unable to provide competent care. I have chosen this business principle because just as a hospital is impossible to operate without employees it cannot exist without the patient’s that we care for. The facility I work for also includes the business principle of managing customer expectation. The nursing manager completes daily rounds with patients to help better understand their expectations and help resolve any problems that may occur during their hospital stay. Managing customer expectations is an important business principle to me because without patients we would have no one to care for and essentially be out of work. As mentioned above reimbursement is dependent upon the patient’s perception in the customer’s expectation.
The last business principle I have chosen to discuss is exposing yourself.
As a nursing manager, you must communicate with the community about the care you are able to provide. Individuals may not be aware of the services provided within your facility and this may cause them to seek care elsewhere. Exposing yourself is important in healthcare because you want to be recognized for the care and services provided within your facility. The facility I work at does a great job exposing itself by putting on various events throughout the community. They provide pertinent information about numerous health diseases through hospital sponsored clinics, benefits, and luncheons. One even they hold is called walk with a doc where community members get a chance to socialize with a physician and ask questions about a specific disease. They also have numerous commercials and a website that describes the services we provide. As a nurse manager, you want to get the word out about your facility in the care you provide; this is why this business principle is important to
me.
Financing a hospital is difficult and cannot occur without good employees, patients, and exposure. In order for a hospital to remain profitable they need to be able to attract well at trained healthcare professionals and provide high quality patient care(Rauscher Singh, & Wheeler, 2012). This can be established through the business principles of managing staff members, customer expectations and exposure.