He told her that she should “go back to the kitchen and raise (her) kids” and let him run the company for her. She promptly fired him. He invited all of her staff to join him at a luncheon where he tried to convince everyone to come work for him at a new company. She surprised everyone when she showed up and said to everyone that they had a choice “him or me” but that with her she would always give people a chance to succeed, stand by them, and be there in good times and bad. She reminded everyone that this is what had been done since the start of the company. Nearly half of her staff left to join the new company. While it was tough, she later recalled that it was one of the best things to happen as she found the right people who would, in turn, stay loyal to her through the years and decades afterward. It also had an effect on customers as, while some left, many stayed with her because of the ethics that were displayed and how she treated each and everyone. This sense of loyalty helped create the beginnings of a legend where she would help others in business – not just herself. “Wendy’s warmth fostered loyalty and a strong sense of connectedness among her staff,” said Grace McCarthy, Wendy’s long-time friend, a leading political leader in Canada, an accomplished …show more content…
This would be her first time setting up operations outside of North America. She couldn’t gain the financial support from her banks so, in an entrepreneurial spirit, she told her senior management team to figure out some new ideas as “failure (was) not an option.” Business connections across industries were made and it was a mining company – a customer – based in North America that offered to help. They had a part ownership in one of the mines in Chile and knew some connections in the Canadian Government where funds could be loaned to support Canadian business expansion abroad. They also had a supplier to them in a similar industry who was introduced to Mrs. McDonald. She was able to secure a supply contract commitment with the mine in Chile, then leveraged this with the Canadian Government Financing Agency to gain the much-needed seed capital to go into a joint venture with UHCO, the Company already established in Chile but with different product. Over time, her company redefined how the supply chain for bearing and mechanical power transmission products was sold across Chile and Peru. Through value-added distribution and effective manufacturer-distributor partnerships (and pricing programs) BC Bearing Chile S.A. de C.V. (a new distributor) competitively drove business while competing directly with other manufacturers who wanted to keep the historic supply chain model of manufacturers selling