Wiki
Dresdner Kleinwort Wasserstein Uses Wiki for Collaboration
Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Based in Europe, DrKW provides a range of capital markets and advisory services employing approximately 6,000 people worldwide.
Because of the large number of employees, their geographic distribution, and the diversity of cultures, it became necessary to provide a range of collaborative tools, form blogs and wikis to instant messenger, chat and audio/video conferencing, in order to allow people to move between modes, depending on which was most appropriate at the time. DrKW installed a primitive open source wiki in 1997. The company reviewed Socialtext1 products in March 2004 and ran a small pilot on hosted service in July 2004. Based on the pilot, DrKW decided to upgrade to Socialtext Enterprise, which was installed in the third quarter of 2004.
DrKW chose Socialtext because the company was willing to work with DrKW on better authentication, permission, and sharing of information and communication among silos2, as well as the vendor, and understood the necessity for information to flow across multiple forms of communications. Because DrKW is highly regulated, everything must be recordable, achievable, searchable, and retrievable.
Usage and Benefits
The Information Strategy team was the first to use Socialtext on a hosted service. Because its work needed structure, skills were geographically dispersed, and publication and collaboration at individual levels gained many capabilities through the Socialtext workspace. The team uses it as a communications tool, a collective discussion tool, and as a storehouse for documents and information.
The User-Centered Design (UCD) team incorporates usability into external-facing applications used across all business lines. The wiki allows all team members to upload information more easily, which encourages collaboration and
Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Based in Europe, DrKW provides a range of capital markets and advisory services employing approximately 6,000 people worldwide.
Because of the large number of employees, their geographic distribution, and the diversity of cultures, it became necessary to provide a range of collaborative tools, form blogs and wikis to instant messenger, chat and audio/video conferencing, in order to allow people to move between modes, depending on which was most appropriate at the time. DrKW installed a primitive open source wiki in 1997. The company reviewed Socialtext1 products in March 2004 and ran a small pilot on hosted service in July 2004. Based on the pilot, DrKW decided to upgrade to Socialtext Enterprise, which was installed in the third quarter of 2004.
DrKW chose Socialtext because the company was willing to work with DrKW on better authentication, permission, and sharing of information and communication among silos2, as well as the vendor, and understood the necessity for information to flow across multiple forms of communications. Because DrKW is highly regulated, everything must be recordable, achievable, searchable, and retrievable.
Usage and Benefits
The Information Strategy team was the first to use Socialtext on a hosted service. Because its work needed structure, skills were geographically dispersed, and publication and collaboration at individual levels gained many capabilities through the Socialtext workspace. The team uses it as a communications tool, a collective discussion tool, and as a storehouse for documents and information.
The User-Centered Design (UCD) team incorporates usability into external-facing applications used across all business lines. The wiki allows all team members to upload information more easily, which encourages collaboration and