1. COMPANY BACKGROUND AND OVERVIEW
INTRODUCTION
The student acquired work related learning at Wenhau Services on the 1st of August 2012. On the first day at work the student was a bit nervous because she had never experience the working environment before. However after meeting and interacting with some of the staff who were friendly I soon felt welcome and settled in very well.
The student worked for 2 weeks in the Victoria Falls office and then an opportunity arose at the Headquarters of Wenhau Services in Harare.
A meeting was conducted to introduce the student to the staff members. My duties and responsibilities were outlined in this meeting. The Managing Director Mr. Wengayi Nhau who is the head of the Touring Department assigned Miss Faith Maponga as my supervisor to whom I would report all my daily activities. This report will serve to outline my activities and encounters at the Travel Company.
1.2COMPANY HISTORY
Wenhau Services Private Limited was established in November 2001 as a Tour and Safari Operator as well as a travel agency in Victoria Falls. It started off with one vehicle a Nissan Sunny that it used for transfers to and from the airport and with a staff compliment of two (2) a driver and a consultant with the two directors spearheading the operation. With a lot of hard work from the team`s vast marketing, the company grew and bought a Toyota Estima 7 seater in 2003. The hard work paid back immensely and the office got busy calling for an increase in the staff compliment which then went up to four (4) with two drivers and two consultants with the directors still spearheading the operation. In 2005 a branch was opened in Livingstone Zambia with the offices situated at No.10 Mosi Oa Tunya Building. Before then all Zambia operations were done by Safari Par Excellence a company that Wenhau services had developed a relationship with. With the companies growing capacity there came a time when it was able to start their own operation