Workplace Monitoring Proposal
Workplace monitoring in India
Group 13
Abhinav Yadav (1411001)
Ashutosh Pathak (1411011)
Bidyut Bikash Changmai (1411013)
Abhinav katakdhond (1411026)
Submitted on 30.01.2015
Management of Information Systems and Technology
1. Need for workplace monitoring
Technology makes it possible for employers to monitor online and offline behavior of employees in the workplace. In addition to audio and video surveillance, companies are increasingly monitoring their employees’ internet surfing habits, social media interactions and email communications.
Companies justify the necessity of such monitoring as a precautionary measure against disgruntled or tone-deaf employees who criticize customers, harass subordinates and otherwise misbehave1. Many a times these behaviors bring workplace tensions, complaints and can damage a company’s reputation among employees (both current and prospective) and customers.
Another reason to use workplace monitoring is to increase productivity of employees. For instance, monitoring software used in restaurants has resulted in revenue increase of about 7%, a sizeable gain in a low-margin industry2. Restaurants owner track performance of individual waiters, thus, allowing them to coach and train waiters whose sales are less than average.
Other reasons include preventing cyberslacking and cannibalization of organisations resources and theft of organization’s data.
Proposal: Incidences of effective monitoring from literature and primary interviews. Focus on increased productivity, minimizing losses and other benefits.
2. Workplace monitoring in India
In India, organizations in the technology sector, viz., IT, BPO and KPO have adopted workplace monitoring3. Data security concerns is of primary importance. Laws related to data security is inadequate in India and workplace monitoring prevents intended or unintended loss of critical information. Other MNCs working in India may adopt practises of their originating country.
Proposal: To study
Group 13
Abhinav Yadav (1411001)
Ashutosh Pathak (1411011)
Bidyut Bikash Changmai (1411013)
Abhinav katakdhond (1411026)
Submitted on 30.01.2015
Management of Information Systems and Technology
1. Need for workplace monitoring
Technology makes it possible for employers to monitor online and offline behavior of employees in the workplace. In addition to audio and video surveillance, companies are increasingly monitoring their employees’ internet surfing habits, social media interactions and email communications.
Companies justify the necessity of such monitoring as a precautionary measure against disgruntled or tone-deaf employees who criticize customers, harass subordinates and otherwise misbehave1. Many a times these behaviors bring workplace tensions, complaints and can damage a company’s reputation among employees (both current and prospective) and customers.
Another reason to use workplace monitoring is to increase productivity of employees. For instance, monitoring software used in restaurants has resulted in revenue increase of about 7%, a sizeable gain in a low-margin industry2. Restaurants owner track performance of individual waiters, thus, allowing them to coach and train waiters whose sales are less than average.
Other reasons include preventing cyberslacking and cannibalization of organisations resources and theft of organization’s data.
Proposal: Incidences of effective monitoring from literature and primary interviews. Focus on increased productivity, minimizing losses and other benefits.
2. Workplace monitoring in India
In India, organizations in the technology sector, viz., IT, BPO and KPO have adopted workplace monitoring3. Data security concerns is of primary importance. Laws related to data security is inadequate in India and workplace monitoring prevents intended or unintended loss of critical information. Other MNCs working in India may adopt practises of their originating country.
Proposal: To study