Xacc/280 Week 2 Powerpoint
Situation 1
First I would greet the customer with a standard greeting. Thanking them for calling and asking how I may help them is usually a good way to start off the phone call. Susan is inquiring about some of the functions that PowerPoint has to offer. She has asked about how some of the features of PowerPoint can support her data that she has gathered. I will begin by repeating back her question to verify that we are on the same page. One of the challenges I will probably face is explaining the terms to the customer in a manner she would understand. PowerPoint is a user-friendly program. Sometimes explaining something easy is not easy at all. Hopefully the data and charts she is using are on a Microsoft Excel spreadsheet. If not, then …show more content…
she might now have experience with the software at all. Or even worse, she uses another software, which can make it more difficult because she is used to that software.
I would start off by telling her that PowerPoint does accommodate those types of data.
PowerPoint supports media files, including videos. If the video is saved onto the computer, PowerPoint can access it and insert into a slide. Once inserted, it can be resized to fit however the user likes. It also has some action settings that can be used in presentation mode.
Next, I would talk explain to her about graphs. I would begin by telling her that graphs can be imported from Microsoft Excel. That of course would be great if she uses Excel. If not, PowerPoint does provide some excellent chart templates that can be used. If she uses Excel for her data and statistics, she can transfer that statistics into a graph on PowerPoint. Then as the statistics change on Excel, so does the graph on PowerPoint. That would be a great tool for her, so she doesn’t have to change two documents.
PowerPoint would be excellent for her because she can use everything she wants and do more to make her presentation lively and informative. There are premade style formats that she can use that will make her presentation stand out. She can take advantage of the notes section to help her when speaking and use the transitions and animations to make it visually appealing to the
audience.
If the customer is having a difficult time understand the functions, I will happily go over them again. I will speak slowly and go into greater detail of explanation. Also, I would invite her to go to the PowerPoint website and see what else PowerPoint offers. The 2013 version allows users to access PowerPoint via smart phones and tablets. That would be a great tool for her because if she is out and about, and she gets an idea for an addition to the presentation, she can pull out her phone or tablet and do it right then.
First I would greet the customer with a standard greeting. Thanking them for calling and asking how I may help them is usually a good way to start off the phone call. Susan is inquiring about some of the functions that PowerPoint has to offer. She has asked about how some of the features of PowerPoint can support her data that she has gathered. I will begin by repeating back her question to verify that we are on the same page. One of the challenges I will probably face is explaining the terms to the customer in a manner she would understand. PowerPoint is a user-friendly program. Sometimes explaining something easy is not easy at all. Hopefully the data and charts she is using are on a Microsoft Excel spreadsheet. If not, then …show more content…
she might now have experience with the software at all. Or even worse, she uses another software, which can make it more difficult because she is used to that software.
I would start off by telling her that PowerPoint does accommodate those types of data.
PowerPoint supports media files, including videos. If the video is saved onto the computer, PowerPoint can access it and insert into a slide. Once inserted, it can be resized to fit however the user likes. It also has some action settings that can be used in presentation mode.
Next, I would talk explain to her about graphs. I would begin by telling her that graphs can be imported from Microsoft Excel. That of course would be great if she uses Excel. If not, PowerPoint does provide some excellent chart templates that can be used. If she uses Excel for her data and statistics, she can transfer that statistics into a graph on PowerPoint. Then as the statistics change on Excel, so does the graph on PowerPoint. That would be a great tool for her, so she doesn’t have to change two documents.
PowerPoint would be excellent for her because she can use everything she wants and do more to make her presentation lively and informative. There are premade style formats that she can use that will make her presentation stand out. She can take advantage of the notes section to help her when speaking and use the transitions and animations to make it visually appealing to the
audience.
If the customer is having a difficult time understand the functions, I will happily go over them again. I will speak slowly and go into greater detail of explanation. Also, I would invite her to go to the PowerPoint website and see what else PowerPoint offers. The 2013 version allows users to access PowerPoint via smart phones and tablets. That would be a great tool for her because if she is out and about, and she gets an idea for an addition to the presentation, she can pull out her phone or tablet and do it right then.