Xenvoice Case Study

Xenvoice Empowers Its Customers with Latest Features
Technology innovations are happening with remarkable speed. But still, most of the businesses lack in keeping up with the latest tech trends. As a result, they could not satisfy customer demands at times. There is nothing more powerful than making customers feel happy about your services. In this scenario, business-customer relationship plays a crucial role. Many customer calls comes in, but due to poor communication system businesses lose many valuable customers.
Don’t let your visitors leave your site and never allow a customer to get disappointed! “Communication” is the foundation to build strong relationships with customers and bring more business. In today’s fast moving business world,
At present, there are several means to interact with customers such as Email, Voice mail, Fax, Intranet messaging, and many more. But Xenvoice’s advanced and latest features are going to wonder you with increased revenue, high customer retention and incredible profits. Let’s have a look at Xenvoice’s new features:
• Click-to-Call:
Click-to-Call feature is fast becoming a necessity for every business. It’s not just communication; it’s everything about expanding communication footprint. Xenvoice is proudly bringing it to the communication industry. It’s a button that is embedded on your website. So just click and enter your mobile number, the call is connected.
Click-to-Call service is a powerful feature today for businesses. According to a recent survey of Google Ipsos research, it was revealed that 70% of mobile users use “Click-to-Call” service from Google search results. This specialized feature allows companies to turn their website visitors into phone calls, i.e. between a user and customer service representative. This facilitates your website visitors to directly talk to a qualified expert in a team who has wide knowledge of the particular products or services. In this way, customer gets clear and concise idea on that particular
Ring Group is the best way to share the incoming customer calls among the group of employees. It allows you to put specific departments, consisting of sales, accounting, and customer support in each group. There are two ring patterns; one is cyclic and other is simultaneous ring.
For Example: In simultaneous ring pattern, when a group receives an incoming call, the phones in ring group ring simultaneously and stops ringing once any agent picked up the call. Whereas in cyclic, it allows equal distribution of calls, ensuring that all extensions in ring group assist in answering the calls. In this way, this feature never lets businesses to miss a single call from the customers.
• Chat:
There is a great buzz about chat feature in businesses. The more effective the customer service, the better you will receive the leads. Xenvoice’s live chat software has impressive features like file sharing, screen sharing and translation, which makes customer service lines more effective and more responsive. This Xenvoice chat feature is compatible with almost any device and on any