Yardstick Report
Yardstick Report
TO: Oliveth Tolentino DATE: September 4, 2013
FROM: Enoch Taclan
Subject:
Here is the report that would emphasis
TACLAN RESEARCH CONSULTANTS
Sept 4, 2013
Dr. Kyzer Eli Taclan
476 Mc. Arthur Highway
Urdaneta City, Pangasinan
Dear Dr. Taclan
I enjoyed talking with you this past few days, Dr. Taclan, about your successful general Medicine Practice and Research Consultant in Mc. Arthur Highway Urdaneta City, Pangasinan. St Luke Research Consultants is pleased to submit the following proposal outlining our plan to analyze your elders and suggest ways to improve your service to them.
Background and Purposes
I understand that you have been experimenting an adult individual in your field of study. Although you have every reasons you will provide, and you would like to give them an opportunity to discuss what they like about your study, your purposes are to survey your patients to (1) determine the level of their satisfaction with you and your staff, (2) produce their suggestions for improvement, (3) learn and find out more how they discovered you, and (4) compare your preferred and standard consultant.
Proposed Plan
On the basis of our experience in conducting many local and national customer satisfaction surveys,
St Luke’s research proposes the following plan to you.
Survey. We will develop a short but through questionnaire probing the data you desire. Although the survey instrument will include both open ended and closed questions. It will concentrate on the letter. Closed questions enable respondents to answer easily. The questionnaire will measure patient and consultant reaction to such elements as courtesy, professionalism, accuracy of billing, friendliness, and waiting time. After you approved it, the questionnaire will be sent to a carefully selected sample of 50 patients who you
TO: Oliveth Tolentino DATE: September 4, 2013
FROM: Enoch Taclan
Subject:
Here is the report that would emphasis
TACLAN RESEARCH CONSULTANTS
Sept 4, 2013
Dr. Kyzer Eli Taclan
476 Mc. Arthur Highway
Urdaneta City, Pangasinan
Dear Dr. Taclan
I enjoyed talking with you this past few days, Dr. Taclan, about your successful general Medicine Practice and Research Consultant in Mc. Arthur Highway Urdaneta City, Pangasinan. St Luke Research Consultants is pleased to submit the following proposal outlining our plan to analyze your elders and suggest ways to improve your service to them.
Background and Purposes
I understand that you have been experimenting an adult individual in your field of study. Although you have every reasons you will provide, and you would like to give them an opportunity to discuss what they like about your study, your purposes are to survey your patients to (1) determine the level of their satisfaction with you and your staff, (2) produce their suggestions for improvement, (3) learn and find out more how they discovered you, and (4) compare your preferred and standard consultant.
Proposed Plan
On the basis of our experience in conducting many local and national customer satisfaction surveys,
St Luke’s research proposes the following plan to you.
Survey. We will develop a short but through questionnaire probing the data you desire. Although the survey instrument will include both open ended and closed questions. It will concentrate on the letter. Closed questions enable respondents to answer easily. The questionnaire will measure patient and consultant reaction to such elements as courtesy, professionalism, accuracy of billing, friendliness, and waiting time. After you approved it, the questionnaire will be sent to a carefully selected sample of 50 patients who you