Youth Action
STUDENT ID : 000650897 STUDENT NAME : PYIE PHYO MAUNG COURSE : COMP1304 INFORMATION SYSTEMS ENGINEERING
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Section A A1. Rich Picture
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A2. A2.1 Key Actors
End-Users
Currently, end-users are not happy with the information system development function because their requirements are not met. End-users are expecting robust, flexible and user friendly system. Many systems developed by the I.T department are mission-critical. Since the IT systems are not meeting the user requirements, they overload the company’s ability to function correctly. Meeting the requirements of end-users is one of the important factors that the organization needs to consider carefully.
Employees
The merger of Clean Brite Company (CBC) and Scrubaway Allbright Ltd (SAL) results in streamlining operations. It also results in workforce reducing. However, the merger also introduces employee dissatisfaction and insecurity. Since the employees are not happy with the situation, their performances are degraded.
IT Staff
Previously, I.T department have staff experienced in variety of programming techniques. However, the management decided not to recruit additional staff for the IT department. Instead, two contractors are employed for the IT development. IT department employees are not satisfied with the use of external contractors and made a lot of resignations resulting in skills shortage problem in IT department.
Business Analyst
The business analyst is not gaining proper credit from the rest of the organization. The business analyst proposed that the problem domain needs to be analyzed carefully. He suggests that user requirements need carefully analysis and documentation. Without fulfilling these requirements, the IT development is unlikely to be success.
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A2.2 Key Issues
Integration of Two different organizational cultures
Since it is the combination of two different organizations, two different organizational cultures can be found as a result of fusion. Having
1
Section A A1. Rich Picture
2
A2. A2.1 Key Actors
End-Users
Currently, end-users are not happy with the information system development function because their requirements are not met. End-users are expecting robust, flexible and user friendly system. Many systems developed by the I.T department are mission-critical. Since the IT systems are not meeting the user requirements, they overload the company’s ability to function correctly. Meeting the requirements of end-users is one of the important factors that the organization needs to consider carefully.
Employees
The merger of Clean Brite Company (CBC) and Scrubaway Allbright Ltd (SAL) results in streamlining operations. It also results in workforce reducing. However, the merger also introduces employee dissatisfaction and insecurity. Since the employees are not happy with the situation, their performances are degraded.
IT Staff
Previously, I.T department have staff experienced in variety of programming techniques. However, the management decided not to recruit additional staff for the IT department. Instead, two contractors are employed for the IT development. IT department employees are not satisfied with the use of external contractors and made a lot of resignations resulting in skills shortage problem in IT department.
Business Analyst
The business analyst is not gaining proper credit from the rest of the organization. The business analyst proposed that the problem domain needs to be analyzed carefully. He suggests that user requirements need carefully analysis and documentation. Without fulfilling these requirements, the IT development is unlikely to be success.
3
A2.2 Key Issues
Integration of Two different organizational cultures
Since it is the combination of two different organizations, two different organizational cultures can be found as a result of fusion. Having