Business Communication: Using Body Language to Overcome Language Barriers in a Hospitality Environment Essay Example
Business Communication
Topic: Using body language to overcome language barriers in a hospitality environment
Table of Contents
Introduction ................................................................................................................ 3 As a tourist travelling to a new destination ................................................................. 3 As a staff of a hospitality service provider .................................................................. 4 Examples of how body language can be used in such environment .......................... 5 Conclusion ................................................................................................................. 5 References ................................................................................................................. 6
Business Communication CW1
Page 2
Introduction This report is based on how nonverbal communication such as body language can be used within the hospitality environment when language becomes a barrier in the form of contact between the service provider and the guests. This highlights how a staff, who works within the hospitality industry who are usually seen on a daily bases dealing with certain number of guests who is unable to speak the local language.
These staffs must not only be able to notice the different body language that the guests are sending but to understand what each different body language means in order to provide the guests with the best service possible. This could involve the basic forms of interaction such as eye contact, hand gestures and the physical space between the service staff and the guests (Sana Rynolds & Deborah Valentine 2004, p. 77 – 90).
With studies have stating that a majority of communication done is non-verbal and the rest is verbal (Linda Lee-Davis 2007 p. 127), this could heavily affect the communication between the first contact between the guest and staff if the staff is unable to use body
Topic: Using body language to overcome language barriers in a hospitality environment
Table of Contents
Introduction ................................................................................................................ 3 As a tourist travelling to a new destination ................................................................. 3 As a staff of a hospitality service provider .................................................................. 4 Examples of how body language can be used in such environment .......................... 5 Conclusion ................................................................................................................. 5 References ................................................................................................................. 6
Business Communication CW1
Page 2
Introduction This report is based on how nonverbal communication such as body language can be used within the hospitality environment when language becomes a barrier in the form of contact between the service provider and the guests. This highlights how a staff, who works within the hospitality industry who are usually seen on a daily bases dealing with certain number of guests who is unable to speak the local language.
These staffs must not only be able to notice the different body language that the guests are sending but to understand what each different body language means in order to provide the guests with the best service possible. This could involve the basic forms of interaction such as eye contact, hand gestures and the physical space between the service staff and the guests (Sana Rynolds & Deborah Valentine 2004, p. 77 – 90).
With studies have stating that a majority of communication done is non-verbal and the rest is verbal (Linda Lee-Davis 2007 p. 127), this could heavily affect the communication between the first contact between the guest and staff if the staff is unable to use body