Lhs1 1.1
LHS1 - Use and develop systems that promote communications
Outcome 1 – Be able to address the range of communication requirements in own job role
1.1
Effective communication in my role as Business Manager is important to the business as a whole to create confidence, professionalism and a common goal/service. My role is important as I communicate with staff, service users, their families and friends, as well as professional individuals such as GP’s, District Nurses and Social Workers. I need to be able to communicate in a clear and concise manner at all levels to portray information and instructions timely and accurately. Communication links all working professionals together in order to deliver the best possible care to service users.
1.2
Communication is as much through body language as well as through the written word. Promoting open and effective communication through body language can be through open gestures and acknowledgements such as eye contact with service users and staff as well as open, positive body position and not crossing arms or legs and creating a negative barrier. The written word needs to be legible, clear and in plain English so that it is easily understandable to all.
1.3 …show more content…
Service users may have impairments such as hearing or sight loss or may be suffering from memory problems that may feel frustrated, not included and isolated. So it is important to adapt the communication method accordingly through speed of speech, waiting for a response or prompting through open leading questions to ensure they are included. When communicating with staff opens up a new range of barriers such a language, ethnical or religious backgrounds as well as varying ranges of academic levels. So I would need to ensure that I was using plain English and explaining any jargon as well as checking that they understood
Outcome 1 – Be able to address the range of communication requirements in own job role
1.1
Effective communication in my role as Business Manager is important to the business as a whole to create confidence, professionalism and a common goal/service. My role is important as I communicate with staff, service users, their families and friends, as well as professional individuals such as GP’s, District Nurses and Social Workers. I need to be able to communicate in a clear and concise manner at all levels to portray information and instructions timely and accurately. Communication links all working professionals together in order to deliver the best possible care to service users.
1.2
Communication is as much through body language as well as through the written word. Promoting open and effective communication through body language can be through open gestures and acknowledgements such as eye contact with service users and staff as well as open, positive body position and not crossing arms or legs and creating a negative barrier. The written word needs to be legible, clear and in plain English so that it is easily understandable to all.
1.3 …show more content…
Service users may have impairments such as hearing or sight loss or may be suffering from memory problems that may feel frustrated, not included and isolated. So it is important to adapt the communication method accordingly through speed of speech, waiting for a response or prompting through open leading questions to ensure they are included. When communicating with staff opens up a new range of barriers such a language, ethnical or religious backgrounds as well as varying ranges of academic levels. So I would need to ensure that I was using plain English and explaining any jargon as well as checking that they understood