Nvq Level 2 Communication Questions And Answers
Learning outcomes and assessment criteria: Unit 1
1= Be able to address the range of communication requirements in own role
1.1
In my job role I have to communicate with several groups of people, for example clients, family, internal staff, administration, social services, GPs and medical staff and commissioners.
1.2
In my own job role effective communication can be supported in a number of ways like maintaining confidentially, providing care, protecting staff and clients rights to communicate outside agency, for example safe guarding. This can either be verbal or non-verbal, written or electronic.
1.3 and 1.4
There are many communication barriers in my job role that I have to overcome like clients not being able to speak English. To overcome this I could use pictorial language for example at meal times I would show them different pictures of different foods and they would select the picture thus telling me what food they would like to eat. www.cy.wikipedia.org Furthermore some clients might be verbally impaired so in order to facilitate these clients I would provide them with pen and pencil and paper to communicate their needs. Also for clients that are visual impaired I would buy braille paper and print the menu in it so the client communicate what they want to eat. …show more content…
www.braillepaper.com
2= be able to improve communication systems and practices that support positive outcomes for individuals
2.1
There are many communication systems put in place in my job role that have to be there to comply with legal requirements of health care bodies such as CQC.
These include internal systems such as records, handovers and client files. These are very effective because they are written down because it provides evidence that things have been done and in the health care profession a phrase is consistently used ‘Not written, it didn’t happen’. There are also external systems that are used such as emailing, fax and face to face meetings. These are effective because they maintain confidentiality of the clients whose families might feel uneasy with their family names being in
records.
2.2
One disadvantage of the internal communication systems is that you might fill them in wrongly by accident which can cause a lot of problems. This is why you need to have well trained employees that know how to fill all these records and handovers. One advantage however is that as previously mentioned that they provide evidence of something happening or needing to be done, which is extremely important in my job role. Another disadvantage of these internal communication systems is that if not organised properly records, handovers and client files can go missing and might even getting into the wrong hands.
2.3
One improvement to the internal communications systems that can be made is that training of staff that completes the records and handovers. Making sure they know what they are filling and when to fill them.
2.4
Communication with staff at staff meetings to discuss the changes can be implemented. This meeting would be held to listen to ideas and problems that the staff might have with the changes and finding solutions to those problems.
1= Be able to address the range of communication requirements in own role
1.1
In my job role I have to communicate with several groups of people, for example clients, family, internal staff, administration, social services, GPs and medical staff and commissioners.
1.2
In my own job role effective communication can be supported in a number of ways like maintaining confidentially, providing care, protecting staff and clients rights to communicate outside agency, for example safe guarding. This can either be verbal or non-verbal, written or electronic.
1.3 and 1.4
There are many communication barriers in my job role that I have to overcome like clients not being able to speak English. To overcome this I could use pictorial language for example at meal times I would show them different pictures of different foods and they would select the picture thus telling me what food they would like to eat. www.cy.wikipedia.org Furthermore some clients might be verbally impaired so in order to facilitate these clients I would provide them with pen and pencil and paper to communicate their needs. Also for clients that are visual impaired I would buy braille paper and print the menu in it so the client communicate what they want to eat. …show more content…
www.braillepaper.com
2= be able to improve communication systems and practices that support positive outcomes for individuals
2.1
There are many communication systems put in place in my job role that have to be there to comply with legal requirements of health care bodies such as CQC.
These include internal systems such as records, handovers and client files. These are very effective because they are written down because it provides evidence that things have been done and in the health care profession a phrase is consistently used ‘Not written, it didn’t happen’. There are also external systems that are used such as emailing, fax and face to face meetings. These are effective because they maintain confidentiality of the clients whose families might feel uneasy with their family names being in
records.
2.2
One disadvantage of the internal communication systems is that you might fill them in wrongly by accident which can cause a lot of problems. This is why you need to have well trained employees that know how to fill all these records and handovers. One advantage however is that as previously mentioned that they provide evidence of something happening or needing to be done, which is extremely important in my job role. Another disadvantage of these internal communication systems is that if not organised properly records, handovers and client files can go missing and might even getting into the wrong hands.
2.3
One improvement to the internal communications systems that can be made is that training of staff that completes the records and handovers. Making sure they know what they are filling and when to fill them.
2.4
Communication with staff at staff meetings to discuss the changes can be implemented. This meeting would be held to listen to ideas and problems that the staff might have with the changes and finding solutions to those problems.