Unitb501 Hsc
Unit 501 Use and develop systems that promote communication
(SHC51)
Learning outcome 1. Be able to address the range of communication requirements in own role
Assessment criteria
The learner can:
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for you, in your managerial role, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
Depending on the area of care in which you work you may be dealing with a certain group of people with similar communication needs, for example: learning disabilities, dementia, deaf, blind, stroke etc. Below are sample groups/individuals and the type of communication needs they may require:
Sensory disabilities
Disabilities which affect an individual’s senses, and in turn affect communication, include hearing loss and sight loss. These are the two main senses on which humans rely to interact with their environment. Without sight or hearing (or indeed both) communication will be affected and alternative methods will need to be used.
Hearing loss
The term ‘hearing loss’ can mean someone who is profoundly deaf (someone who has no hearing at all), as well as
(SHC51)
Learning outcome 1. Be able to address the range of communication requirements in own role
Assessment criteria
The learner can:
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for you, in your managerial role, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
Depending on the area of care in which you work you may be dealing with a certain group of people with similar communication needs, for example: learning disabilities, dementia, deaf, blind, stroke etc. Below are sample groups/individuals and the type of communication needs they may require:
Sensory disabilities
Disabilities which affect an individual’s senses, and in turn affect communication, include hearing loss and sight loss. These are the two main senses on which humans rely to interact with their environment. Without sight or hearing (or indeed both) communication will be affected and alternative methods will need to be used.
Hearing loss
The term ‘hearing loss’ can mean someone who is profoundly deaf (someone who has no hearing at all), as well as