Use and Develop Systems That Promote Communication
1.1 – In my job role I have to communicate with many different groups and individuals on a day to day basis.
Firstly, it’s the residents. Having good and efficient communication allows you to meet all of their care needs correctly. Also, you build up trust and confidence which is also very important. Depending on each individuals needs you will have to communicate in many different ways. This can be verbal, your body language, sign language, picture/flash cards, brail. Also for the resident to be able to communicate freely with you allows you to know if there are any concerns that needs addressing.
Their relatives and friends. Again, very important as they are the ones that really know the individuals, therefore having continuous and good communication allows all needs to be met. Also again, grows trust and confidence between relatives and staff.
Staff. Working as a good team is primarily down to good communication. As a senior, I have to be able to communicate well with my staff, including domestic and kitchen, my other senior and managers. Doing this ensures that everything runs smoothly and as it should. Having good communication stops misunderstandings and prevent mistakes from happening.
District nurses. Normally these come on a weekly basis and it’s important that we keep communication with them. If anything changes in an individual, then we will know what care is needed and on the other hand if we notice anything that raises a concern it’s important that we communicate with them promptly in order for the individual to receive the correct treatment as quickly as possible.
This would also apply with doctors, for assessing changes in health, deterioration, their mental health, to their medication.
CQC. These are very important. Whenever they come into your work setting they are watching everything that you do, and taking it all in. Showing good communication is a positive way of proving good practises and good running home. Also there will be
Firstly, it’s the residents. Having good and efficient communication allows you to meet all of their care needs correctly. Also, you build up trust and confidence which is also very important. Depending on each individuals needs you will have to communicate in many different ways. This can be verbal, your body language, sign language, picture/flash cards, brail. Also for the resident to be able to communicate freely with you allows you to know if there are any concerns that needs addressing.
Their relatives and friends. Again, very important as they are the ones that really know the individuals, therefore having continuous and good communication allows all needs to be met. Also again, grows trust and confidence between relatives and staff.
Staff. Working as a good team is primarily down to good communication. As a senior, I have to be able to communicate well with my staff, including domestic and kitchen, my other senior and managers. Doing this ensures that everything runs smoothly and as it should. Having good communication stops misunderstandings and prevent mistakes from happening.
District nurses. Normally these come on a weekly basis and it’s important that we keep communication with them. If anything changes in an individual, then we will know what care is needed and on the other hand if we notice anything that raises a concern it’s important that we communicate with them promptly in order for the individual to receive the correct treatment as quickly as possible.
This would also apply with doctors, for assessing changes in health, deterioration, their mental health, to their medication.
CQC. These are very important. Whenever they come into your work setting they are watching everything that you do, and taking it all in. Showing good communication is a positive way of proving good practises and good running home. Also there will be