In spite of the fact that I supervised staff, I always tried to treat the staff as my friends. My approach was to take an interest in them personally and their families which proved to be a valuable insight in respect to performance and compatibility. I am a firm believer that it is better to be considerate of the staff and treat them with respect rather than being a task manager with no personal connection or interest in them. This has proven to build trust and respect amongst the staff which is hopefully one of the reasons that this office runs so smoothly.…
This is an introductory course intended to provide the student with a mix of theoretical and practical knowledge about managing service operations in businesses such as financial services, retail hospitality, healthcare, transportation, and small business. This course is organized around principles including the strategic role of operations for competitiveness and sustainability, and the design of processes, service offerings, and supply chains. Students will learn the use of tools and techniques for planning, control, and continuous improvement of service delivery processes, facilities, through an in-depth analysis of available techniques, to detailed studies of operating procedures, processes, methods, and controls. Covered, too, are the supporting human considerations. Prerequisite: Completion of math requirement for the BBA degree.…
Discuttion, meetings, questions, if you have a question or don’t really understand whats going you should always ask and make sure you understand everything fully, that all emplyers etc know exactly what they are doing…
There are many aspects to running a successful organization. The dream of running a business initially starts off as a vision in the mind of the founder. That vision materializes into the mission statement, and progresses on to becoming an organization worthy of being put into a business plan. After completion of the many administrative and legal steps required, one must make sure to hire good people. A successful business will start with positive human interaction. The people of the organization must have the skillset to progressively advocate, not only for the clients, but also for that of the organization. The members of our organization must have the ability to see the vision and the willingness to work hard to make the organization successful. I will discuss the leadership that will best benefit our dream organization based on our staff input. I will also discuss from a systems perspective what organizational force will energize human services to our staff and clients. I will address the six functions that are salient which work together and contribute to the efficiency of the dream organization, and last, but not least, I will discuss the leadership role in the conceptual framework for human service management.…
Communication amongst the staff will give the setting a happier ambience. Everybody will feel at ease resulting in a good atmosphere where they know what is required of them. Good communication is essential for maintaining a productive workplace.…
Show employees that you respect them at all times, by listening to them deeply, use their ideas; never ridicule or shame them.…
The purpose of this report is to identify Kahuna Cleaning Supply major issues related to operations, sales, Finance, operations and customer service representatives. Kahuna Cleaning Supply have a few computerized operations therefore this causes human error. The main goal is to implement a new information system which can increase profit, making ordering process more flexible and convenience for the sales employees and customers, enhance customer service, finance management and improve operations management as well.…
The staff themselves and their preferred style of working, along with their personal traits and qualities…
The major problem faced in this case is Presto Cleaner's poor service. They do not identify customer needs in order to match their expectations to the organization objectives. It seems like Mr.Hoffner neglects Mr.Shelton's requirement and delays to handle this case for a long time. However, Mr.Hoffner is a victim rather than a criminal of Presto Cleaner's service-management culture that has not built a support system that encourages employees to establish a positive attitude toward the consumers.…
A vital aspect to a successful business is a successful leader. There are many different styles of leadership, therefore, there are positives and negatives to each style.…
The first specific HR problem I think Carter Cleaning will have to grapple with is staffing. Because in Carter Cleaning Company once the investment in machinery was made, the stores could be run with just one unskilled attendant and none of the labor problems one normally expects from being in the retail service business. Staffing refers to determining what type of people you should hire; recruiting prospective employees; selecting employees; training and developing employees; setting performance standards; evaluating performance; counseling employees; compensating employees. Staffing the company with the right human capital by identifying the skills and competencies that are required to perform the jobs and the type of people that should be hired. Sourcing candidates and establishing an efficient and effective recruiting and selection process will be an important first step.The second specific HR problem that the Carter Cleaning Company will have to grapple with is planning. Strategy of “ related diversification” by adding new services that were related to and consistent with Jack Carter’s existing coin laundry activities. Planning define as establishing goals and standards; developing rules and procedures; developing plans and forecasting. Planning and establishing operational goals and standards and developing rules and procedures to support business goals and strategies. Failure to do so will result in a lack of clarity around performance expectations down the line as each store becomes operational.…
* Customer laundry is returned to the customer clean, dry, complete, and in condition specified by customer in a timely manner in accordance with establishment requirements.…
Headquartered in Shenzhen, China, S.F. Express Co., Ltd. (hereinafter referred to as S.F. Express) have been providing domestic and international express delivery solutions to a wide array of customers since our establishment in 1993. Since its establishment, S.F. Express has been committed to improving service quality and to satisfying market demands. It has built an extensive business unit covering research and development, logistics, pickup & delivery network, etc. which spans the nation (including Hong Kong, Macau, and Taiwan). At the same time, its international network has been actively expanding; its service network now covers South Korea, Singapore, Malaysia, Japan, and the United States. S.F. Express has been investing heavily in the company's infrastructure, and continually improving the end-to-end express delivery procedures that span monitoring, tracking, enquiry, and resource allocation, to ensure its continuous improvement not only in service quality but also in customer satisfaction. The fact is that every morning at 8 o 'clock, 150,000 employees and distribution of motion in the corners of the city, how to manage these employees, let them have the sense of belonging and acceptance, by is undoubtedly the system and culture. The founder is WangWei (English name is Dick). He was born in Hong Kang.…
Our Goal is to Provide you good service, as and when you require, in as many ways as possible. We support your business and provide our assistance, advice and guidance.…
We will be discussing the unsatisfactory dimensions of snow white dry cleaners service environment. Now they are providing worst service in town. They damage the clothes and even return them back without doing dry cleaning and sometimes they even don’t return some pieces back. If we sent the same clothes again even then they don’t care to dry clean them again or to fix the damages. Some times when we receive clothes after dry cleaning we got holes and sometimes different spots on new clothes and clothes with faded colors. Now they have very unprofessional behavior.…