Explain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Context

Adeline Nikofo cu number: cu137907
BTEC L3 Diploma/Extended in health and social care.
P1 Explain the role of effective communication and interpersonal interaction in a health and social care context.

Client group, professional | Context | Communication forms | Communication and language needs and preferences | Interpersonal interaction | An elderly woman in day care centre communicating with a nurse. | You can have a one- to- one communication with the client. | Form of communication that can be used is oral communication. This type of communication implies through mouth. Includes individuals conversing with each other. | You can use writing communication such as using pictures, signs and symbols to communicate with the person. | When you are communicating with a person with learning disability it is important that you don’t use jargon, slang because this will make it hard for the client to understand the message that is being convey. | Visual impairment | Communication between professional and the person using the service | Forms of communication that may be used are symbols, technology ( such as braille. braille is a tactile writing system used by the blind and the visually impaired | The individual may have preferences on how they like to communicate, i.e. they may prefer Braille , is a tactile writing system used by the blind and the visually impaired | Touch is another way of communicating, touching the person with visual impairment send message of care affection. Sometimes touch can be interpreted. | Friends socialising. | Informal communication, | Oral communication can be used; also text message is another way friend may socialise. | Proximity (when friends are communicating they can be friendly or intimate. | When friends are communicating they don’t necessarily have to use formal communication. The may slang when communicating depending on the environment. | Multi professional working | Group communication, formal communication. communication with professionals | When health professionals are communicating, there is all sort of communication form they can use, technology, oral to get the message across, pictures maybe to demonstrate something. | The prefer methods of communication may be written information therefore everyone gets the chance read information and be able to discuss in group. | Professional cam use jargon when communicating with each other. Professional have to learned listening skills, this involves hearing what another person’s words, then thinking about what their words mean and how to respond to them. | A person with learning disability | One to one communication , formal communication | Oral communication to get your message across, the carer | Makaton can be used to communicate with a person who has got learning disability. Signs, symbols and pictures to demonstrate things in more details. | The carer may use nonverbal communication, use pictures, symbols, makaton to communicating with the patient with learning disability. |