E Banking
QUESTIONNAIRE
Based on Study of Customer Behaviour towards E-Banking in Private Sector Banks
Personal detailsName: - _________________________________________ 1. Gender:2. Age Group:Male Below 21 Years, 31 years – 40 years, Above 50 years 3. Occupation:Govt. Job Business Other (specify) ___________ 4. Income Group (Per month) below 10,000/25,001 – 50,000/10,001 – 25,000/More than 50,000/Private Job Female 21 years – 30 years, 41 years – 50 years,
Student
5. Contact No.___________________________ 6. E-mail address_________________________________________________________
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Q. 1 Do you have an account in Bank ? Ans: ( A) Yes (B) No Q. 2 If Yes, in which bank it is ? Ans: ( A) ICICI (B) HDFC (C) AXIS (D) INDUSIND Any Other, specify………………………………………………………… Q. 3 Which type of account you have opened? Ans: (A) Saving account (B) Current account (C) Loan account Any other, specify…………………………………………………………. Q. 4 Why you select this Bank? Ans. (A) For better Interest Rate (B) For better Services (C) For better Customer Response (D) Attracted by Advertisement Q. 5 What is your annual income? Ans: (A) Less than 1,00,000 (B) 1,00,000 to 3,00,000 (C) 3,00,000 to 5,00,000 (D) More than 5,00,000
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Q. 6 How much amount, you maintains regularly in your account? Ans: (A) Less than 10,000 (B) 10,000 to 50,000 (C) 50,000 to 1,00,000 (D) More than 1,00,000 Q. 7 Are you aware about e-banking? Ans: (A) Yes (B) No Q. 8 Which of the following e-banking services are you aware of?
Ans: (A) Internet banking (B) Mobile banking (C) Debit card (D) Credit card (E) All of the above Q. 9 Are you availing e-banking? Ans: (A) Yes (B) No Q. 10 How conveniently you find accessing your banking transactions online? Ans: (A) Easy (B) Normal (C) Difficult Q. 11 How e-banking is beneficial for people? Ans: (A) Time saving (B) Transactions without visiting the bank (C) No need to hold the cash in hand (D) All of the above
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Q. 12 Ans:
Which of the following factors
Based on Study of Customer Behaviour towards E-Banking in Private Sector Banks
Personal detailsName: - _________________________________________ 1. Gender:2. Age Group:Male Below 21 Years, 31 years – 40 years, Above 50 years 3. Occupation:Govt. Job Business Other (specify) ___________ 4. Income Group (Per month) below 10,000/25,001 – 50,000/10,001 – 25,000/More than 50,000/Private Job Female 21 years – 30 years, 41 years – 50 years,
Student
5. Contact No.___________________________ 6. E-mail address_________________________________________________________
Page 1
Q. 1 Do you have an account in Bank ? Ans: ( A) Yes (B) No Q. 2 If Yes, in which bank it is ? Ans: ( A) ICICI (B) HDFC (C) AXIS (D) INDUSIND Any Other, specify………………………………………………………… Q. 3 Which type of account you have opened? Ans: (A) Saving account (B) Current account (C) Loan account Any other, specify…………………………………………………………. Q. 4 Why you select this Bank? Ans. (A) For better Interest Rate (B) For better Services (C) For better Customer Response (D) Attracted by Advertisement Q. 5 What is your annual income? Ans: (A) Less than 1,00,000 (B) 1,00,000 to 3,00,000 (C) 3,00,000 to 5,00,000 (D) More than 5,00,000
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Q. 6 How much amount, you maintains regularly in your account? Ans: (A) Less than 10,000 (B) 10,000 to 50,000 (C) 50,000 to 1,00,000 (D) More than 1,00,000 Q. 7 Are you aware about e-banking? Ans: (A) Yes (B) No Q. 8 Which of the following e-banking services are you aware of?
Ans: (A) Internet banking (B) Mobile banking (C) Debit card (D) Credit card (E) All of the above Q. 9 Are you availing e-banking? Ans: (A) Yes (B) No Q. 10 How conveniently you find accessing your banking transactions online? Ans: (A) Easy (B) Normal (C) Difficult Q. 11 How e-banking is beneficial for people? Ans: (A) Time saving (B) Transactions without visiting the bank (C) No need to hold the cash in hand (D) All of the above
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Q. 12 Ans:
Which of the following factors