1) How does Freitag.ch differentiate itself in the transaction process? Explain the operational concepts as well as corresponding IC-Systems. Figure out specialties in the phases and try to derive, why Freitag.ch decided on this concept.
Operating in the market since 1993, Freitag.ch became a successful business for producing handbags followed by other related products (who also resulted very efficacious findings). This business was built up based on the principle of making something useful from waste. (http://www.freitag.ch/support/faq) This is a factor, which differentiates it from the production point of view. Among the phases of transaction processes Freitag.ch searches for truck tarps, bicycle inner tubes, seat belts and recycled airbags, its raw materials for the bags. For the procurement of these materials Freitag.ch gets in contact with everyone willing to sell such used products by its communication ways on the official website. (http://www.freitag.ch/tarps )
For this purpose a flyer is also prepared which orients better the potential suppliers. (http://www.freitag.ch/medias/sys_master/8807415382046/TtSF_e_v2.0_FINAL.pdf )
The official website is build upon a Service Oriented Architecture and mashups to ensure the following products and services to both customers and suppliers:
-Online store
-Updated e-catalogues of products
-E-search
-Attractive and informative video presentations
-Store locator
-The company history
-Well-structured FAQ
-Facts and figures
-Awards
All the above mentioned services and information offer a complete view of what Freitag.ch really is and how it works, appealing many clients and suppliers. Not only confirm their success but they also make a serious presentations in relation with suppliers giving all needed details and terms of collaboration conditions. (http://www.freitag.ch/agb )
2) Does freitag.ch follow a multichannel strategy, concerning their