Exam
Exam
Name
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following statements about guest reservation is false? 1)
A) Transient sales are done primarily through the efforts of the Front Office and its staff.
B) Convention site hotels tend to have a greater portion of group room sales than transient room sales.
C) The group sales effort in a hotel does not affect transient sales.
D) Group rooms are primarily sold through the efforts of the hotel's Sales and Marketing department.
2) means a protection of an individual's physical well-being and health. 2)
A) Safety B) Liability
C) Reasonable care D) Security
3) Which of the following guest registration statements is false? 3)
A) For self check-in process, securing an acceptable form of payment from the guest is generally skipped.
B) Guest room status should be updated continuously throughout the day.
C) Automated self check-out systems are currently in greater use than self check-in systems.
D) Front Desk agents should confirm the status of the selected room prior to room assignment. 4) Generally, FF&E reserves should average of a hotel's gross sales revenue. 4)
A) 5-7 percent B) 8 percent C) 2-4 percent D) 1 percent
5) All the following describe correctly room service operations except: 5)
A) luxury and first-class hotels typically offer room service.
B) most properties generate profits from room service.
C) low quality food often results from timing problems as food moves from the kitchen to the guestroom.
D) some hotel guests may select a hotel on the basis of room service availability.
6) is the recognized measure of comparative performance in the hotel industry. 6)
A) The Smith Travel Accommodations Report
B) A pace report
C) Trace system
D) A marketing plan
7) Which of the following statements is false? 7)
A) Emphasis on the consumer is of critical importance in all foodservice operations.
B) Institutional
Name
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following statements about guest reservation is false? 1)
A) Transient sales are done primarily through the efforts of the Front Office and its staff.
B) Convention site hotels tend to have a greater portion of group room sales than transient room sales.
C) The group sales effort in a hotel does not affect transient sales.
D) Group rooms are primarily sold through the efforts of the hotel's Sales and Marketing department.
2) means a protection of an individual's physical well-being and health. 2)
A) Safety B) Liability
C) Reasonable care D) Security
3) Which of the following guest registration statements is false? 3)
A) For self check-in process, securing an acceptable form of payment from the guest is generally skipped.
B) Guest room status should be updated continuously throughout the day.
C) Automated self check-out systems are currently in greater use than self check-in systems.
D) Front Desk agents should confirm the status of the selected room prior to room assignment. 4) Generally, FF&E reserves should average of a hotel's gross sales revenue. 4)
A) 5-7 percent B) 8 percent C) 2-4 percent D) 1 percent
5) All the following describe correctly room service operations except: 5)
A) luxury and first-class hotels typically offer room service.
B) most properties generate profits from room service.
C) low quality food often results from timing problems as food moves from the kitchen to the guestroom.
D) some hotel guests may select a hotel on the basis of room service availability.
6) is the recognized measure of comparative performance in the hotel industry. 6)
A) The Smith Travel Accommodations Report
B) A pace report
C) Trace system
D) A marketing plan
7) Which of the following statements is false? 7)
A) Emphasis on the consumer is of critical importance in all foodservice operations.
B) Institutional