Preview

I) the Importance of Employee Motivation to Increase Productivity and Stronger Customer Relationship

Powerful Essays
Open Document
Open Document
2036 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
I) the Importance of Employee Motivation to Increase Productivity and Stronger Customer Relationship
CONTENTS
I) Introduction
a) Definition
b) Plan of the research

II) The importance of employee motivation to increase productivity and stronger customer relationship III) Motivation Theories a) Maslow’s Hierarchy of Needs b) McClelland’s achievement Theory c) Herberg’s Hygiene Theory of Motivation d) Vroom’s Expectancy Theory VI) Conclusion V) References

I) Introduction a) Definition
According to Sims (2002), motivation is the process of satisfying internal needs through actions and behaviors. It is concerned with a composite of mental and physical drives, combined with the environment that makes people behave the way they do. According to Adair (2004), motivation is about something within you impelling you to move forwards, to achieve a goal, to make progress in a task. The ‘something’ is the driving force may be a need, or desire, or an emotion but it leads you to act in a certain way. Signs of motivation in a person are an energy and determination to achieve. This paper presents an in-depth analysis of motivation as applied to organizations. Employee motivation is an important topic for organizations and for Human Resource Managers. b) Plan of the research
In this paper, I will begin by discussing the importance of employee motivation to increase productivity and stronger customer relationship and second, I will present different motivation theories and discuss them.

III) The importance of employee motivation to increase productivity and stronger customer relationship
Motivation is a very important for an organization because of the following benefits it provides: - Puts human resources into action Every concern requires physical, financial and human resources to accomplish the goals. It is through motivation that the human resources can be utilized by making full use of it. This can be done by building willingness in employees to work. This will help the enterprise in securing best



References: http://en.wikipedia.org/ http://www.abraham-maslow.com http://www.netmba.com/ http://changingminds.org http://www.cliffsnotes.com http://www.managementstudyguide.com http://www.learnmanagement2.com http://www.youtube.com/

You May Also Find These Documents Helpful

  • Good Essays

    Motivation may be defined as psychological forces that determine the direction of a person’s behavior in an organization. Motivation is central to management because it explains why people behave the way they do. In a 1-2 page paper, discuss the principle needs/desires of the typical employee. Then, using two motivation theories presented in the course readings, discuss how managers can best motivate their employees to succeed.…

    • 440 Words
    • 2 Pages
    Good Essays
  • Better Essays

    Motivation at Royal Mail

    • 1619 Words
    • 7 Pages

    Employee motivation is, or at least must be, one of the key issues for directors, managers and personnel managers. The leader must be able to find the sensitive strings of his subordinates, which can be motivated by influencing them to achieve high performance. The correct use of motivation encourages staff to make more efficient use of their knowledge, skills, and talents. In today's turbulent, often chaotic environment, commercial success depends on the employee's talent and effort. Despite the many existing theories and practices, some of the motivation of leaders today remains a mystical term. This is partly due to the fact that people are motivated by different things and techniques. In today's business world the phrase ‘motivation’ is increasingly heard to be described. All companies seeking to maximize profits and minimize costs should try to maximize employee productivity and one of the most optimal ways of doing this is to motivate their employees.…

    • 1619 Words
    • 7 Pages
    Better Essays
  • Better Essays

    Texas Roadhouse

    • 1140 Words
    • 5 Pages

    Employee motivation is very important in the workplace. It is the driving force for organizations to build a foundation between the employer and employee. Many companies understand the importance of employee motivation. Motivation is critical to the outcome of employee performance. It is a tool that is used to help employers and employees have a great work environment. Texas Roadhouse is an organization that has implemented the importance of employee motivation Noe et al’s (2011). By implementing different employee motivation methods they have come to realize that happy employees produce great job performance Noe et al’s (2011).…

    • 1140 Words
    • 5 Pages
    Better Essays
  • Better Essays

    In business world, motivation for employees in an organization is one of the facts of how effectively and efficiently tasks are accomplished. Motivation is the process that accounts for an individual’s intensity, direction, and persistence of effort toward attaining a goal (Robbins and Judge, 2006). Every individual is different with different personality and background and it is very important for the management to understand what can motivate and satisfy each individual in the organization that can help their performance boost into a cohesive and effective workforce. Different kind and level of motivation can influence work performance and result in job satisfaction in their organization; it is commonly believed that the most satisfaction is directly tied to the money that the employees are receiving. Promotion is another big motivation for the employees which are also related to money. Other than money reward or promotion, Quast (2012) recommends five tips to management for motivating employees.…

    • 1446 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Motivation is the act or process of providing a motive that causes a person to take some action. In most cases, motivation usually comes from some need that leads to behaviors that result in some type of reward when the need is fulfilled (Buchbinder & Shanks, 2011). The importance of motivation is it can help improve employee performance, reduce the chances of low employee morale, encourage teamwork and instill a positive attitude during challenging times. The benefits of having a fully motivated staff are better productivity, lower levels of absenteeism, lower levels of staff turnover, improved industrial relations with trade unions, content workers give the company a good reputation, and improvements in product quality or customer service. The potential consequences of not having motivated staff are poor performance, dissatisfaction, poor customer service, and decreased revenue.…

    • 549 Words
    • 3 Pages
    Good Essays
  • Better Essays

    The term motivation can emphasis on what elements drives an individual towards a need. This interacts with performance management, as employees…

    • 1649 Words
    • 7 Pages
    Better Essays
  • Best Essays

    Needs Theories

    • 3583 Words
    • 15 Pages

    Motivation is an important element in organizational learning due to its ability to enable employees to function effectively. There are several theories of motivation which can be useful to managers in motivating employees of organizations. You may ask yourself what motivation is. Well, motivation is that drive you have within you to get something done, what drives you to work as much as you do, for example, a student will want an A in a test, he will be motivated to study hard and achieve that A. It is the process of stimulating people to actions to accomplish the goals.…

    • 3583 Words
    • 15 Pages
    Best Essays
  • Better Essays

    Team Work and Motivation

    • 1227 Words
    • 5 Pages

    Motivational Processes of attracting and retaining employees are major factors in today’s businesses. Motivation is an important part of this. There are four basic elements of motivation – One, meeting basic human needs, Two, Designing jobs that motivate individuals, a third is enhancing the belief that desired rewards can be achieved and fourth, treating individuals equitably. Motivation is the force within a person or acted upon a person that cause that person to behave in a specific, goal-directed manner. Motivation is not the same as performance and is different for everyone. To improve motivation, organizations need to attract and encourage employees to remain with them, allow individuals to perform their tasks, and stimulate individuals to go beyond routine. Motivation affects performance. Individuals need to be motivated to complete a task or do a job. They must also have the ability to do that job. Ability can be their natural talents or learned skills. Both ability and motivation affect performance.…

    • 1227 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Employee Motivation

    • 8213 Words
    • 33 Pages

    Motivation is the process of attempting to influence others to do their work through the possibilities of gain or reward. Employee work motivation and performance will be analyzed from the perspective of motivation theory as the central for the analysis. Motivation involves getting the members of the group to pull weight effectively, to give their loyalty to the group, to carry out properly the purpose of the organization.…

    • 8213 Words
    • 33 Pages
    Powerful Essays
  • Good Essays

    Motivation

    • 414 Words
    • 2 Pages

    Motivation may be defined as psychological forces that determine the direction of a person’s behavior in an organization. Motivation is central to management because it explains why people behave the way they do. A persons’ behavior tells how motivated they are to do their job at a higher performance level. There is intrinsically and extrinsic sources for motivation (Gareth, 2009) There are also two motivational theories which explains how an employee can be motivated.…

    • 414 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Motivation (in a work setting) is the process by which behavior is mobilized and sustained in the interest of achieving goals (DuBrin, 2007, p. 114). “Motivation is the complex force starting and keeping a person at work in an organization. Motivation is something that moves the person to action, and continues him in the course of action already initiated” (Dubin, 1958). When an individual is motivated, he feels energized or inspired to act, whereas an unmotivated person feels no impetus to do so (Ryan and Deci, 2000, p. 54). It is then clear that individuals have different amounts of motivation. Motivation is a complex process that includes biological drive, extrinsic (external) rewards and intrinsic (personal) rewards.…

    • 1970 Words
    • 8 Pages
    Powerful Essays
  • Better Essays

    Motivation is a crucial tool to retain and bring the best out of human capital of an organization. Most successful organizations plan their motivational strategies based on employee needs and requirement. Likewise, motivational strategies may differ for employees in early career from that of late career workers.…

    • 1284 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Thesis statement 2: Communication and leadership are the nonfinancial factors affecting the motivation of employees which has great impact on productivity and efficiency…

    • 1634 Words
    • 7 Pages
    Good Essays
  • Satisfactory Essays

    Employees’ motivation (the employees are willing to improve the product and the operation of the whole company)…

    • 888 Words
    • 4 Pages
    Satisfactory Essays
  • Good Essays

    Motivation is the physiological feature that arouses an organism to action toward a desired goal; the reason for the action, that which gives purpose and direction to behaviour (Webster’s online dictionary). Motivation can also be described an innate desire that propels an individual towards achieving set goals. Motivation is a factor in all aspects of human endeavour; as long as we exist we are constantly motivated to pursue one need or another. In this review however, we will be focusing on motivation in the work place. We will be also looking at two articles that present various notions and ideas on motivational theory.…

    • 960 Words
    • 4 Pages
    Good Essays

Related Topics