L 17765 Banking Ombudsman PPT 1 
Banking Ombudsman Scheme,
2006
Banking Ombudsman
Banking Ombudsman is a quasi judicial authority functioning under India’s Banking
Ombudsman Scheme 2006.
The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. WHY IT Exists ??
- to enable resolution of complaints of customers of banks relating to certain services rendered by the banks.
- To have a visible and credible system of dispute resolution mechanism for common persons utilizing banking services
BACKDROP...
The Banking Ombudsman Scheme was:
- first introduced in India in 1995
- revised in 2002
- The current scheme became operative from 1 January 2006, and replaced and superseded the banking Ombudsman Scheme 2002.
- From 2002 until 2006, around 36,000 complaints have been dealt by the Banking
Ombudsmen.
Ombudsman (meaning):
An official appointed to investigate individuals' complaints against a company or organization, especially a public authority.
GOALS:
1. To ensure redressal of grievances of users of banking services in an inexpensive, expeditious and fair manner that will provide impetus to improved customer services in the banking sector on a continuous basis 2. To provide feedback/suggestions to Reserve Bank of India towards framing appropriate and timely guidelines to banks to improve the level of customer service and to strengthen their internal grievance redressal systems.
3. To enhance the awareness of the Banking Ombudsman Scheme
4. To facilitate quick and fair (non-discriminatory) redressal of grievances through use of IT systems, comprehensive and easily accessible database and enhanced capabilities of staff through training
Type of Complaints:
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•
•
•
•
•
•
•
•
Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills, etc.;
Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of
2006
Banking Ombudsman
Banking Ombudsman is a quasi judicial authority functioning under India’s Banking
Ombudsman Scheme 2006.
The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. WHY IT Exists ??
- to enable resolution of complaints of customers of banks relating to certain services rendered by the banks.
- To have a visible and credible system of dispute resolution mechanism for common persons utilizing banking services
BACKDROP...
The Banking Ombudsman Scheme was:
- first introduced in India in 1995
- revised in 2002
- The current scheme became operative from 1 January 2006, and replaced and superseded the banking Ombudsman Scheme 2002.
- From 2002 until 2006, around 36,000 complaints have been dealt by the Banking
Ombudsmen.
Ombudsman (meaning):
An official appointed to investigate individuals' complaints against a company or organization, especially a public authority.
GOALS:
1. To ensure redressal of grievances of users of banking services in an inexpensive, expeditious and fair manner that will provide impetus to improved customer services in the banking sector on a continuous basis 2. To provide feedback/suggestions to Reserve Bank of India towards framing appropriate and timely guidelines to banks to improve the level of customer service and to strengthen their internal grievance redressal systems.
3. To enhance the awareness of the Banking Ombudsman Scheme
4. To facilitate quick and fair (non-discriminatory) redressal of grievances through use of IT systems, comprehensive and easily accessible database and enhanced capabilities of staff through training
Type of Complaints:
•
•
•
•
•
•
•
•
•
Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills, etc.;
Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of